Hr Operations Manager, Ico

Sani/Ikos Group; Faro; On-site; EUR 42,000 - 65,000; Full time

Benefits offered by this job

Competitive package

Job summary

Sani/Ikos Group is seeking an HR Operations Manager to lead the HR Operations function at the property level in a high-volume, seasonal hospitality setting. You will ensure compliance, data integrity and timely delivery across the employee lifecycle, while collaborating with Talent Acquisition Operations and Compensation & Benefits where relevant.

You will oversee onboarding through off-boarding, provide guidance to managers, and act as the escalation point for complex HR operations matters.

Qualifications

• Bachelor’s degree in HR, Business Administration or related field is required.
• Master’s degree in HR Management, Labour Relations or Compliance is highly valued.
• 3–5 years of progressive experience in HR Operations or HR Generalist roles, including 2–3 years in a supervisory capacity.
• Experience in hospitality, resorts, F&B groups or other high-volume, seasonal environments.
• Hands-on experience managing onboarding cycles, administrative HR processes and labour law‑related compliance.
• Proven track record in partnering with Department Heads, hotel management, Payroll and Talent Acquisition.
• Proficiency in English and Spanish, written and spoken, is required; additional languages are an advantage.

Responsibilities

• Lead and supervise the HR Operations team, including HR Ops Specialists and the TA Ops Specialist.
• Define KPIs for HR Operations, ensuring data quality, compliance and service levels.
• Own the HR Operations lifecycle at property level, from pre‑boarding to off‑boarding.
• Govern HR data accuracy across HRIS, time and attendance and payroll inputs.
• Act as property-level owner for labour law compliance and regulatory submissions.
• Oversee Talent Acquisition Operations for high‑volume recruitment cycles.

Skills

Leadership

Stakeholder management

HR analytics

Attention to detail

Problem solving

Cross-functional collaboration

English proficiency

Spanish proficiency

Education

Bachelor’s degree in Human Resources, Business Administration or related field

Master’s degree in HR Management, Labour Relations or Compliance

Tools

HRIS/HRMIS systems

Time and attendance systems

Payroll systems

Advanced Excel

Job description

Role overview

As HR Operations Manager, you will lead and govern the HR Operations function at property level, ensuring operational readiness, compliance, data integrity and consistent service delivery across the employee lifecycle. Acting as the operational backbone of HR, you will translate strategy and policy into effective execution on the ground, supporting HR Operations, Talent Acquisition Operations and, where applicable, Compensation & Benefits execution.

This is a key role in a high-volume, seasonal hospitality environment, where accuracy, responsiveness and strong cross‑functional collaboration are essential. You will serve as the primary escalation point for complex HR operations matters and provide the Property HR Senior Manager with the data, insights and operational stability needed throughout the year.

Key responsibilities

HR operations leadership and team management

• Lead, coordinate and supervise the HR Operations team, including HR Ops Specialists and the TA Ops Specialist.
• Set priorities, allocate workload and ensure effective coverage during peak seasonal periods.
• Define and monitor key performance indicators for HR Operations, including timeliness, data quality, compliance and service levels.
• Provide day‑to‑day guidance, coaching and quality control to ensure consistent execution of HR Operations processes.
• Act as the primary point of contact for hotel management on HR operations and compliance matters before escalation to the Property HR Senior Manager.

HR operations process ownership and governance

• Own and govern the full HR Operations lifecycle at property level, from pre‑boarding and onboarding through to off‑boarding.
• Ensure accurate and timely execution of contracts, documentation, system registrations and statutory submissions in line with legal and Group standards.
• Oversee the quality, consistency and timeliness of HR administrative execution, ensuring SOP adherence and audit readiness at all times.
• Manage the HRMIS file, ensuring accurate data entry, monitoring and maintenance as a key bridge between HR systems, budget files and recruitment reporting.
• Continuously review HR operations workflows to identify risks, inefficiencies and opportunities for improvement.

Compliance leadership and regulatory oversight

• Act as the property‑level owner for labour law compliance, ERGANI submissions, statutory reporting and internal HR governance, in coordination with the Property HR Senior Manager.
• Provide operational guidance to managers on disciplinary procedures, documentation standards and compliant handling of employee relations cases.
• Coordinate with Legal, Payroll and external authorities where required, ensuring proper documentation and traceability.

HR data integrity and payroll governance

• Ensure data accuracy and integrity across HR systems, including HRIS, time and attendance and payroll‑related inputs.
• Govern the quality and consistency of HR data used for payroll processing, budgeting and reporting.
• Coordinate with Payroll and Finance to identify recurring data or payroll issues and drive corrective actions.
• Oversee HR reporting at property level, including time and attendance, departmental manning, work accidents, absenteeism and sick leave reporting.

Talent acquisition operations and workforce readiness

• Oversee Talent Acquisition Operations execution at property level, ensuring readiness for high‑volume recruitment cycles and mass onboarding periods.
• Coordinate closely with the TA Ops Specialist to ensure timely hiring execution, documentation readiness and smooth candidate onboarding.
• Support seasonal workforce planning through operational insights, data validation and execution readiness.

Cross‑functional collaboration and HR programmes

• Collaborate closely with Operations, Finance and HR Employee Services to ensure seamless HR operations support for the business.
• Support the operational execution of Group HR initiatives by providing data, process coordination and HR Ops readiness.
• Ensure consistent communication and alignment between HR Operations and hotel departments on operational HR matters.

Employee relations – operational governance

• Monitor employee complaints and queries received through HR channels, ensuring timely, fair and consistent responses.
• Provide guidance to managers on conflict management, performance documentation, procedural fairness and company compliance standards.
• Ensure consistent handling and tracking of employee relations cases from an HR Operations and compliance perspective.

Required qualifications and experience

• Bachelor’s degree in Human Resources, Business Administration or a related field.
• Master’s degree in HR Management, Labour Relations or Compliance is highly valued.
• 3–5 years of progressive experience in HR Operations or HR Generalist roles, including 2–3 years in a supervisory or managerial capacity.
• Experience in hospitality, resorts, F&B groups or other high‑volume, seasonal or shift‑based environments.
• Hands‑on experience managing onboarding cycles, administrative HR processes and labour law‑related compliance.
• Demonstrated experience partnering with Department Heads, hotel management, Payroll and Talent Acquisition.
• Strong experience overseeing HR data integrity, time and attendance systems and payroll‑related inputs.
• Proven track record in handling employee relations queries, disciplinary procedures and conflict resolution.
• Proficiency in English and Spanish, written and spoken, is required. Additional languages are an advantage, particularly in multinational environments.

Desired skills and competencies

• Strong knowledge of labour law, compliance requirements and disciplinary procedures.
• Proficiency in HRIS/HRMIS systems and data management, including onboarding, time and attendance and reporting.
• Payroll input governance, including validation of time‑attendance data and coordination with Payroll.
• Advanced Excel and analytical skills for HR metrics, dashboards and budgeting support.
• Experience managing administrative HR workflows, including contracts, governmental submissions and documentation.
• Leadership and team‑coaching capability to guide HR Specialists effectively.
• Strong stakeholder management and communication skills with hotel management and Department Heads.
• High attention to detail and accuracy in data, documentation and compliance processes.
• Critical thinking and problem‑solving in fast‑paced, seasonal operating environments.
• Resilience, adaptability and a service‑oriented mindset towards internal stakeholders.

Benefits and perks

At Sani/Ikos Group, we believe in supporting our people with a working environment that encourages growth, wellbeing and belonging. Depending on the role and local arrangements, you can expect a competitive package and the opportunity to be part of a growing international hospitality group committed to excellence and responsible tourism.

Company culture and values

Sani/Ikos Group is a leading group of award-winning beachfront resorts, where genuine hospitality and a deep sense of place come together. Guided by Philoxenia, the Greek tradition of welcoming others with generosity and care, we create meaningful experiences for our guests and a supportive environment for our people.

With more than 7,000 employees, we are committed to offering fulfilling careers, continuous development opportunities and a workplace where individuals feel valued and empowered to grow. As a leader in sustainable tourism and a proud member of the United Nations Global Compact, we are recognised for our responsible practices and strong environmental and social commitments.

Application process

We welcome applications from all qualified candidates and are committed to an inclusive recruitment process.