HR GENERALIST – LAGOS

Ace Hospitality Management (Corporate); Lisboa; On-site; EUR 18,000 - 27,000; Full time

Job summary

AHM is seeking an HR Generalist to support the employee lifecycle and daily HR activities in Lagos. The role collaborates with employees, managers, and the HR team to deliver efficient support and ensure consistent HR processes.

The successful candidate will bring strong organizational and communication skills, a practical problem-solving approach, and a commitment to a positive workplace experience.

Qualifications

• Previous experience in a human resources, personnel administration, or HR support role.
• Knowledge of Portuguese employment practices and HR administration.
• Knowledge of core HR processes: recruitment, onboarding, employee records.
• Strong organizational skills and attention to detail with ability to manage competing priorities.
• Excellent communication and interpersonal skills; professional and approachable.
• Ability to handle confidential information responsibly and exercise sound judgment.
• Proactive, service-oriented approach and ability to work collaboratively with employees and managers.
• Experience with Microsoft Office; HR information systems is an advantage.
• Fluency in Portuguese and English preferred.
• Availability to work in Lagos.

Responsibilities

• Support recruitment activities: posting vacancies, coordinating interviews, candidate communication, onboarding assistance.
• Coordinate onboarding and offboarding processes with documentation and records.
• Answer employee and manager questions about HR processes and policies; escalate issues as needed.
• Maintain accurate employee records and handle sensitive data discreetly.
• Assist with contracts, changes, leave, attendance, and HR documentation.
• Support payroll preparation by collecting and providing employee information.
• Coordinate training activities and track participation.
• Assist with HR policies implementation and communication.
• Support employee engagement activities and positive workplace culture.
• Prepare HR reports and monitor workforce information.
• Collaborate with managers across departments to support operational needs.

Skills

Recruitment

Onboarding

HR Administration

Communication

Confidentiality

Organizational Skills

Bilingual PT-EN

MS Office

HRIS knowledge

Tools

HRIS systems

Job description

Ready to support people and business operations in a dynamic hospitality environment?

AHM is looking for an HR Generalist to support the employee lifecycle and day-to-day human resources activities in Lagos. This role works closely with employees, managers, and the wider HR team to deliver efficient, people-focused support and help ensure consistent HR processes.

The successful candidate will bring strong organizational and communication skills, a practical approach to problem-solving, and an interest in contributing to a positive workplace experience.

Key Responsibilities

• Support recruitment activities, including posting vacancies, coordinating interviews, communicating with candidates, and assisting with onboarding.

• Coordinate employee onboarding and offboarding processes, ensuring that relevant documentation and records are completed and maintained.

• Respond to employee and manager questions about HR processes, policies, and routine employment matters, escalating complex issues when appropriate.

• Maintain accurate and up-to-date employee records and HR information, while handling sensitive data with discretion.

• Support the administration of contracts, employee changes, leave records, attendance information, and other HR documentation.

• Assist with payroll preparation by collecting, checking, and providing relevant employee information to the appropriate teams.

• Coordinate training activities and maintain records of employee development and participation.

• Support the implementation and communication of HR policies, procedures, and people initiatives.

• Assist with employee engagement activities and contribute to a positive and inclusive workplace culture.

• Prepare HR reports and support the monitoring of workforce information and key HR processes.

• Work collaboratively with managers and colleagues across departments to support operational and people-related needs.

Profile & Requirements

• Previous experience in a human resources, personnel administration, or HR support role.

• Good knowledge of Portuguese employment practices and HR administration.

• Knowledge of core HR processes, including recruitment, onboarding, employee records, and HR administration.

• Strong organizational skills and attention to detail, with the ability to manage competing priorities.

• Excellent communication and interpersonal skills, with a professional and approachable manner.

• Ability to handle confidential information responsibly and exercise sound judgment.

• Proactive, service-oriented approach and willingness to work collaboratively with employees and managers.

• Good working knowledge of Microsoft Office applications; experience with HR information systems is an advantage.

• Fluency in Portuguese and English is preferred.

• Availability to work in Lagos.

Nice to Have

• Experience in the hospitality, hotel, or restaurant industry.

• Experience supporting HR activities across multiple departments or business units.

We Offer

• The opportunity to contribute to HR operations within a growing hospitality group.

• A varied role supporting employees and managers across the employee lifecycle.

• Opportunities to develop HR knowledge and professional skills.

• A collaborative working environment and the chance to make a meaningful contribution to the employee experience.