Helpdesk (Vilamoura)

InnoTech; Faro; On-site; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Health benefits

Mental health support

25 days vacation

Birthday/bridging day off

Petsitting partnerships

Team events

Sustainability initiatives

Job summary

InnoTech in Vilamoura, Portugal, seeks an on-site Helpdesk specialist with at least 1 year of experience to support our IT systems and end users. You will diagnose issues, provide both on-site and remote assistance, and escalate complex problems to ensure fast resolution.

Fluency in English is required, CPLP nationality or EU work permit is preferred. The role focuses on maintaining, configuring, and troubleshooting Windows environments and Microsoft 365, with emphasis on customer service and

Qualifications

• Proven technical education or training in IT fields.
• At least 1 year of helpdesk or similar support experience.
• Solid knowledge of Windows environments, Microsoft 365, networking and hardware.

Responsibilities

• Ensure smooth operation of IT systems across Vilamoura units, delivering efficient support to internal users.
• Provide on-site and remote assistance for incidents and service requests.
• Troubleshoot issues and escalate when necessary to reach timely resolution.
• Set up, configure, and maintain equipment including computers, POS systems, tablets, and printers.

Skills

Windows environments

Microsoft 365

Networking

Hardware

English

Education

Technical IT education or training

Tools

Ticketing systems

Job description

A Company you will be happy to grow with!

At InnoTech, it’s all about connecting people with business through technology.

We truly care about you, your happiness, and your well-being. We look for passionate people who are eager to learn, evolve, and grow with us - because growth is in our DNA.

This commitment has been consistently recognized: we are proud to be a Great Place to Work for five consecutive years, to be one of the Best IT Companies in Portugal, and to be recognized as a Best Workplace Wellbeing.

We are also proud to hold ISO 27001 and ISO 9001 certifications, reinforcing our commitment to information security, quality, and continuous improvement.

For us, sustainability is not just a buzzword. Integrity, social responsability, and people-first values guide everything we do.

Join our team of 180+ InnoTechers and bring your talent as a Helpdesk (Vilamoura).

Your Mission Will Be

• Ensure the smooth and reliable operation of IT systems across the Vilamoura units, delivering efficient technical support to internal users;
• Provide both on-site and remote assistance for incidents and service requests;
• Troubleshoot technical issues, ensuring proper resolution or escalation when necessary;
• Set up, configure, and maintain equipment such as computers, POS systems, tablets, and printers.

You Will Need

• Technical education or training in IT-related fields;
• At least 1 year of experience in a Helpdesk or similar support role;
• Solid knowledge of Windows environments, Microsoft 365, networking, and hardware;
• CPLP nationality or an EU work permit is required to facilitate employment.

Would Be Awesome If You Have

• Experience working in on-site support environments with direct user interaction;
• Familiarity with ticketing systems and IT service management practices;
• Ability to manage multiple priorities in a dynamic setting.
• Fluency in English.

What We Offer

• Health-focused partnerships, including free mental health support;
• 25 days of vacation, including your birthday, Carnival, and a bridging day between Christmas and New Year;
• Half a vacation day on your children's birthday and a school supplies voucher;
• Petsitting partnerships and a pet bereavement day;
• Regular team buildings, four annual company parties, game nights, and social events;
• InnoSports initiatives (football, marathons, and more);
• Events focused on sustainability and social responsability actions.

Are you convinced? Come see it for yourself.