Helpdesk (Vilamoura)

InnoTech; Faro; Presencial; EUR 16.000 - 26.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health benefits

25 days vacation

Birthday/holiday leave

Descripción de la vacante

InnoTech is seeking a dedicated Helpdesk professional to support our Vilamoura units, ensuring smooth IT operations and timely incident resolution. You will provide on-site and remote assistance, troubleshoot issues, and configure devices including computers, POS systems, tablets, and printers.

Ideal candidates have technical IT education and at least 1 year of Helpdesk experience, with solid knowledge of Windows, Microsoft 365, networking, and hardware.

Formación

• Technical education or training in IT-related fields.
• At least 1 year of experience in a Helpdesk or similar support role.
• Solid knowledge of Windows environments, Microsoft 365, networking and hardware.
• CPLP nationality or an EU work permit is required to facilitate employment.

Responsabilidades

• Ensure the smooth and reliable operation of IT systems across the Vilamoura units, delivering efficient technical support to internal users;
• Provide both on-site and remote assistance for incidents and service requests;
• Troubleshoot technical issues, ensuring proper resolution or escalation when necessary;
• Set up, configure, and maintain equipment such as computers, POS systems, tablets, and printers.

Conocimientos

Windows environments

Microsoft 365

Networking

Hardware

English fluency

Descripción del empleo

A Company you will be happy to grow with!

At InnoTech, it’s all about connecting people with business through technology.

We truly care about you, your happiness , and your well-being. We look for passionate people who are eager to learn , evolve , and grow with us - because growth is in our DNA.

This commitment has been consistently recognized: we are proud to be a Great Place to Work for five consecutive years, to be one of the Best IT Companies in Portugal , and to be recognized as a Best Workplace Wellbeing.

We are also proud to hold ISO 27001 and ISO 9001 certifications, reinforcing our commitment to information security, quality, and continuous improvement.

For us, sustainability is not just a buzzword. Integrity, social responsability , and people-first values guide everything we do.

Join our team of 180+ InnoTechers and bring your talent as a Helpdesk (Vilamoura).

Your Mission Will Be

• Ensure the smooth and reliable operation of IT systems across the Vilamoura units, delivering efficient technical support to internal users;
• Provide both on-site and remote assistance for incidents and service requests;
• Troubleshoot technical issues, ensuring proper resolution or escalation when necessary;
• Set up, configure, and maintain equipment such as computers, POS systems, tablets, and printers.

You Will Need

• Technical education or training in IT-related fields;
• At least 1 year of experience in a Helpdesk or similar support role;
• Solid knowledge of Windows environments, Microsoft 365, networking, and hardware;
• CPLP nationality or an EU work permit is required to facilitate employment.

Would Be Awesome If You Have

• Experience working in on-site support environments with direct user interaction;
• Familiarity with ticketing systems and IT service management practices;
• Ability to manage multiple priorities in a dynamic setting.
• Fluency in English.

What We Offer

• Health-focused partnerships, including free mental health support;
• 25 days of vacation, including your birthday, Carnival, and a bridging day between Christmas and New Year;
• Half a vacation day on your children's birthday and a school supplies voucher;
• Petsitting partnerships and a pet bereavement day;
• Regular team buildings, four annual company parties, game nights, and social events;
• InnoSports initiatives (football, marathons, and more);
• Events focused on sustainability and social responsability actions.

Are you convinced? Come see it for yourself.

Join our Top-Notch Team!