Helpdesk Analyst - 1st Line Support | Remote Options

A2IT Technology; Oeiras; Híbrido; EUR 18 000 - 24 000; Tempo integral

Resumo da oferta

A2IT Technology in Portugal is seeking a 1st line technical support professional to handle user assistance and ticket management. The role operates under SLA-driven conditions with rotating shifts and some remote work possible.

Expect to answer calls, triage issues, dispatch incidents, and escalate complex problems to specialists. Training will be provided on-site to ensure service excellence.

Qualificações

• High School Diploma (12th grade).
• Minimum 2 years of experience in Helpdesk / Service Desk.
• Good communication and problem-solving skills.
• Ability to work under pressure.
• Availability for rotating shifts.
• Driving licence and own car, particularly due to the later shift, or residence close to the workplace.
• Full training will be provided on-site.

Responsabilidades

• Answer technical support calls and assist users;
• Understand and triage reported issues;
• Create and manage tickets;
• Dispatch incidents to the appropriate teams;
• Perform basic ticket resolution;
• Escalate more complex issues to the relevant technical teams;
• Work in a dynamic, SLA-driven environment.

Conhecimentos

Communication skills

Problem-solving

Ability to work under pressure

Customer service

Formação académica

High School Diploma (12th grade)

Descrição da oferta de emprego

A2IT Technology in Portugal is seeking a 1st line technical support professional to handle user assistance and ticket management. The role operates under SLA-driven conditions with rotating shifts and some remote work possible.

Expect to answer calls, triage issues, dispatch incidents, and escalate complex problems to specialists. Training will be provided on-site to ensure service excellence.