Global Service Desk Specialist - 24/7 IT Support Pro

Primeit; Guarda; Presencial; EUR 24 000 - 32 000; Tempo integral

Resumo da oferta

Primeit in Portugal is seeking a Service Desk Analyst to join a growing global team. You will handle L1 support via phone, email and ticketing, resolving incidents and requests with a strong customer service focus.

The role requires 2+ years of experience, solid knowledge of Windows OS, Microsoft 365, Active Directory, and ServiceNow. Czech language proficiency (B2+) is required. Candidates must be comfortable with a 24/7 shift pattern.

Qualificações

• 2+ years of experience in Service Desk / IT Support, preferably international.

Conhecimentos

Service Desk experience

L1 support

Windows OS

MS 365/O365

Active Directory

ServiceNow

Genesys

BeyondTrust Bomgar

Networking basics

ITIL

Microsoft Intune

Teams Rooms

Czech language (B2+)

Communication skills

Problem solving

Ferramentas

ServiceNow

Genesys

BeyondTrust (Bomgar)

Descrição da oferta de emprego

Primeit in Portugal is seeking a Service Desk Analyst to join a growing global team. You will handle L1 support via phone, email and ticketing, resolving incidents and requests with a strong customer service focus.

The role requires 2+ years of experience, solid knowledge of Windows OS, Microsoft 365, Active Directory, and ServiceNow. Czech language proficiency (B2+) is required. Candidates must be comfortable with a 24/7 shift pattern.