Hebrew QA & Training Specialist – Live & Monetization

TikTok Inc.; Lisboa; Hybrid; EUR 45,000 - 62,000; Full time

Job summary

TikTok is seeking a Quality & Training Specialist, Live & Monetization in Lisbon for a 12 months fixed-term contract. You will support Trust & Safety, ensuring safety policies are enforced at scale and collaborating with cross-functional teams across BPO, PPS, PS and OGS.

The role emphasizes QA auditing, data analysis, RCA, policy interpretation, calibration leadership, and the use of AI tools to drive weekly and monthly reports, with Hebrew and English language requirements.

Qualifications

• Analytical audits and data integrity within trust & safety / high-volume operations.
• Strong RCA and trend analysis with process optimization.
• Expert policy interpretation and judgment on high-risk cases.
• Lead calibration sessions with cross-functional teams and partners.
• Use AI and QA dashboards to prepare weekly/monthly reports.
• Hebrew fluency required; English as primary working language.

Responsibilities

• Quality Assurance & Auditing of moderation against standards.
• Data Analysis & RCA to identify root causes and feedback.
• Policy interpretation and curation for high-risk cases.
• Calibration & Collaboration across moderation teams and partners.
• Operational oversight and escalation of edge cases.
• Technical reporting and AI usage to improve performance.
• Training and policy cascade for changes; ~20% of monthly output.

Skills

Quality Assurance

Root Cause Analysis

Policy interpretation

Cross-functional communication

Data visualization

AI tooling

Hebrew fluency

English fluency

Tools

QA dashboards

Calibration platforms

RCA tools

Data analysis tools

Job description

TikTok is seeking a Quality & Training Specialist, Live & Monetization in Lisbon for a 12 months fixed-term contract. You will support Trust & Safety, ensuring safety policies are enforced at scale and collaborating with cross-functional teams across BPO, PPS, PS and OGS.

The role emphasizes QA auditing, data analysis, RCA, policy interpretation, calibration leadership, and the use of AI tools to drive weekly and monthly reports, with Hebrew and English language requirements.