Live & Monetization Quality & Training Specialist (German)

TikTok Inc.; Lisboa; Hybrid; EUR 45,000 - 65,000; Full time

Job summary

TikTok Inc. is hiring a Quality & Training Specialist, Live & Monetization, in Lisbon. The role focuses on quality assurance, audits, and policy interpretation across moderation teams, with emphasis on calibration and data-driven improvements.

The position requires German fluency and will operate under a fixed-term contract ending in May 2027. Responsibilities include conducting regular audits, performing RCA to identify trends, and guiding policy and operational guidelines.

Qualifications

• Experience conducting analytical audits in trust & safety or high-volume operations.
• Strong RCA, trend analysis and process optimization.
• Deep understanding of content policies and SOPs.
• Excellent stakeholder management and cross-functional collaboration.
• Proficiency with data visualization and QA/calibration tools; ability to use AI to streamline workflows.
• German fluency required; English as working language.
• For internal candidates, current job level must be G3 or above.

Responsibilities

• Quality Assurance & Auditing: conduct regular analytical audits of human moderation, ensuring processes comply with data protection and safety standards while meeting targets.
• Data Analysis & RCA: perform deep-dives into recurring quality issues via RCA and translate data into actionable feedback for guidelines and operations teams.
• Policy Interpretation & Judgment: provide expert judgment on complex or high-risk cases under quality methodologies.
• Calibration & Collaboration: lead calibration sessions and partner with cross-functional teams to align on global quality goals.
• Operational Oversight & Escalation: manage edge cases and ensure policy updates are communicated and implemented.
• Technical Reporting & AI Utilization: leverage QA dashboards and RCA tools to prepare weekly/monthly reports focusing on accuracy and gaps.
• Training & Policy Cascade: lead or support training rollouts for policy changes and guidelines.

Skills

Quality Assurance

Root Cause Analysis

Stakeholder management

Policy interpretation

German language

English language

Tools

QA dashboards

RCA tools

Calibration platforms

AI tooling

Job description

TikTok Inc. is hiring a Quality & Training Specialist, Live & Monetization, in Lisbon. The role focuses on quality assurance, audits, and policy interpretation across moderation teams, with emphasis on calibration and data-driven improvements.

The position requires German fluency and will operate under a fixed-term contract ending in May 2027. Responsibilities include conducting regular audits, performing RCA to identify trends, and guiding policy and operational guidelines.