Quality & Training Specialist (FTC): Policy & QA

TikTok; Lisboa; Sur place; EUR 45 000 - 75 000; Plein temps

Résumé du poste

TikTok is seeking a Quality & Training Specialist to ensure safety policies are applied accurately at scale. The role focuses on QA, data analysis, policy interpretation, and cross-functional collaboration to drive global quality goals.

You will lead calibration, support training for policy updates, and leverage AI tools to improve efficiency while interacting with German and English-speaking stakeholders. This is a fixed-term contract ending May 2027.

Qualifications

• Proven QA experience in trust & safety or high-volume environments.
• Strong RCA, trend analysis, and process optimization skills.
• Ability to interpret policies and make expert judgments on complex cases.
• Excellent stakeholder management and training delivery capabilities.
• Fluent in English; German fluency is required for local market interactions.

Responsabilités

• Perform qualitative and quantitative audits to ensure safety policy compliance.
• Conduct RCA and act on data-driven feedback to improve guidelines.
• Interpret and curate complex policy cases and validate benchmark data.
• Lead calibration sessions across moderation teams and partners.
• Manage edge-cases with speed and escalation processes; ensure policy updates are communicated.
• Leverage AI and QA dashboards to produce weekly/monthly performance reports.
• Lead or support training rollouts for policy changes and guideline updates.

Connaissances

Quality Assurance

Root Cause Analysis

Policy interpretation

Cross-functional communication

Data visualization

English proficiency

German proficiency

Description du poste

TikTok is seeking a Quality & Training Specialist to ensure safety policies are applied accurately at scale. The role focuses on QA, data analysis, policy interpretation, and cross-functional collaboration to drive global quality goals.

You will lead calibration, support training for policy updates, and leverage AI tools to improve efficiency while interacting with German and English-speaking stakeholders. This is a fixed-term contract ending May 2027.