German-Speaking Quality & Training Specialist, Safety

TikTok; Lisboa; On-site; EUR 28,000 - 42,000; Full time

Job summary

TikTok in Lisbon is seeking a Quality & Training Specialist (German Speaker) to ensure that safety policies are applied accurately and consistently at scale. You will lead QA activities, perform RCA data analyses, and interpret complex policy requirements to guide enforcement accuracy.

The role requires German fluency, strong storytelling with data, and collaboration across cross-functional teams. Initial 12-month contract with weekend/holiday shifts may apply, based on business needs.

Qualifications

• Quality Assurance in trust and safety or high-volume operations.
• Root Cause Analysis, trend identification, and process optimization.
• Deep policy understanding and judgment on high-risk cases.
• Strong cross-functional stakeholder management and calibration.
• Data visualization, reporting, and AI-enabled workflows.
• German fluency required; English as working language.
• For internal candidates, current level must be G3 or above.

Responsibilities

• Quality Assurance & Auditing: conduct regular analytical audits of human moderation and ensure compliance with data protection and safety standards.
• Data Analysis & RCA: perform deep-dives into recurring quality issues and translate data into actionable feedback for operations teams.
• Policy Interpretation & Curation: provide expert judgment on complex or high-risk cases and guide enforcement accuracy.
• Calibration & Collaboration: lead calibration sessions and partner with cross-functional teams to align on quality goals.
• Operational Oversight & Escalation: manage edge cases, communicate policy updates, and collaborate with partners.
• Technical Reporting & AI Utilization: use QA dashboards and tools to prepare weekly/monthly reports.

Skills

QA Experience

Root Cause Analysis

Policy Judgment

Cross-Functional Comm

Tech & Reporting

German Fluency

English Fluency

Internal Level G3+

Job description

TikTok in Lisbon is seeking a Quality & Training Specialist (German Speaker) to ensure that safety policies are applied accurately and consistently at scale. You will lead QA activities, perform RCA data analyses, and interpret complex policy requirements to guide enforcement accuracy.

The role requires German fluency, strong storytelling with data, and collaboration across cross-functional teams. Initial 12-month contract with weekend/holiday shifts may apply, based on business needs.