Head of Enterprise Professional Services & AI Delivery

Jobgether SRL; Portugal; A distancia; EUR 116.000 - 170.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully remote

Open vacation policy

Competitive benefits

Inclusive workplace

Global collaboration

Descripción de la vacante

Jobgether is exclusively engaged for a Senior Director-level role based in Portugal, leading a remote Professional Services organization that drives migrations, implementations, and complex engagements for enterprise customers.

You will shape an AI-augmented delivery function, owning revenue, margins, pricing, and portfolio development while collaborating across Sales, Product, Support, and Account Management to maximize customer impact.

Formación

• 8+ years of leadership in Professional Services or delivery.
• 5+ years delivering services for enterprise SaaS or PaaS customers.
• Proven experience building and managing a services portfolio, including defining offerings and pricing.
• Commercial ownership beyond delivery, including partnering with Sales on scoping and pricing.

Responsabilidades

• Lead and manage a Professional Services organization comprising engineers and delivery managers, overseeing migrations, implementations, and custom enterprise engagements.
• Own end-to-end delivery performance, including project health, escalations, customer outcomes, quality, timelines, scope, and operational execution.
• Build an AI-augmented delivery organization that uses AI to accelerate execution, improve time-to-value, increase efficiency, and create capacity for more complex work.
• Develop and maintain a clear portfolio of Professional Services offerings that can be consistently scoped, priced, sold, and delivered while retaining appropriate flexibility for enterprise customers.
• Own the commercial performance of Professional Services, including revenue, margin, engagement pricing, expansion opportunities, and the connection between delivery outcomes, retention, and growth.
• Partner with Sales and Account Management to scope and price engagements accurately, manage the transition from sales to delivery, and identify opportunities to expand customer relationships.
• Establish and execute the strategic direction and operating plan for Professional Services as part of the broader Customer Experience leadership team.
• Differentiate the services portfolio in the market by defining its unique value proposition and developing evidence of customer and business impact.
• Collaborate with Product, Support, and Account Management to establish feedback loops that improve both services and the underlying platform.
• Represent Professional Services with senior internal and external stakeholders, including executive customer contacts, particularly during complex or at‑risk engagements.

Conocimientos

Leadership

Enterprise SaaS

AI in delivery

Stakeholder management

Commercial ownership

Pricing & scoping

Executive communication

Coaching leadership

Strategic thinking

Descripción del empleo

Jobgether is exclusively engaged for a Senior Director-level role based in Portugal, leading a remote Professional Services organization that drives migrations, implementations, and complex engagements for enterprise customers.

You will shape an AI-augmented delivery function, owning revenue, margins, pricing, and portfolio development while collaborating across Sales, Product, Support, and Account Management to maximize customer impact.