Guest Services Officer

Royal Caribbean Group; Lisboa; Presencial; EUR 28 000 - 36 000; Tempo integral

Resumo da oferta

Royal Caribbean Group seeks an onboard Guest Services Officer who is friendly, passionate and committed to resolving guest issues. The role requires active listening, proactive assistance, and a strong commitment to hospitality and guest satisfaction.

Applicants should have at least one year in a customer contact role in hospitality, plus one year of cash handling experience. Fluency in English is required, with openness to learning additional languages; onboard work for 5–6 months is expected.

Qualificações

• Minimum one-year experience in a customer contact position within the hotel field or related industry.
• Minimum one-year cash handling experience, and an understanding of US currency and exchange rates required.
• Proven customer service skills to interact appropriately with guests in a considerate, professional and positive manner by showing concern and listening actively.
• Ability to communicate tactfully with guests, department heads and shipboard employees to resolve problems and negotiate resolutions.
• Ability to operate basic office equipment, including telephones, computers and copy machines.
• Completion of high school or basic education equivalency preferred.
• Must be willing to work onboard for 5-6 months.
• Must speak English clearly and distinctly; reading and writing English required.
• Ability to speak additional languages such as Portuguese, Spanish, French, German, Italian, or other languages is essential.

Responsabilidades

• Actively listen and extend assistance to resolve guest issues and concerns.
• Provide outstanding hospitality and focused customer service onboard.
• Communicate effectively with guests, shipboard staff and department heads to resolve problems and make decisions.
• Demonstrate strong organizational skills to ensure smooth guest services operations.

Conhecimentos

Customer service

Cash handling

Communication

Organizational skills

Problem solving

Active listening

Formação académica

High school diploma

Ferramentas

Office equipment

Descrição da oferta de emprego

The Guest Services Officer must be Friendly, Passionate, and Committed. Actively listens and extends assistance to resolve guest issues and concerns. A strong guest satisfaction disposition is mandatory, a people person, with a great sense of humor. The Guest Services Officer must possess outstanding hospitality, focused customer service, strong communication, organizational skills and effective decision‑mandating abilities.

QUALIFICATIONS

Minimum hiring, language and physical requirements to perform the job.

Hiring Requirements:

• Minimum one-year experience in a customer contact position within the hotel field or related industry.
• Minimum one-year cash handling experience, and an understanding of US currency and exchange rates required.
• Proven customer service skills to interact appropriately with guests in a considerate, Professional and positive manner by showing concern and listening actively.
• Ability to communicate tactfully with guests, department heads and shipboard employees to resolve problems and negotiate resolutions.
• Ability to operate basic office equipment, including telephones, computers and copy machines.
• Completion of high school or basic education equivalency preferred.
• Must be willing to work onboard for 5-6 months.

Language Requirements:

• Required to speak English clearly and distinctly.
• Aptitude to read and write English in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers.
• Ability to speak additional languages such as Spanish, French, German, Italian, Portuguese, Chinese, Japanese, Korean, Swedish, Norwegian, or Danish is essential.