Group and Events Coordinator (M/F) - Tivoli Oriente Lisboa Hotel

Minor Hotels; Lisboa; On-site; EUR 22,000 - 34,000; Full time

Benefits offered by this job

Health Insurance

Home Medical Assistance

Medical Care

Staff Canteen

Job summary

Group and Events Coordinator at Tivoli Oriente Lisboa Hotel leads the end-to-end planning and execution of events, coordinating cross-department teams to ensure superior guest service and seamless delivery of client requirements.

The role requires 2–3 years in hotel front office or sales, a hotel management qualification, fluency in the local language, strong English, and proficiency with MS Office and POS systems. Minor Hotels offers international exposure and benefits.

Qualifications

• 2–3 years in hotel Front Office and/or Sales/GEM.
• Degree or diploma in Hotel Management or equivalent.
• Fluency in local language and strong English.
• Working knowledge of MS Office and Front Office systems.
• Sales skills and customer service oriented.

Responsibilities

• Coordinate and oversee setup teams before, during, and after events.
• Ensure information sharing and act as liaison between departments.
• Support client from quotation to booking and final delivery.

Skills

Front Office experience

Sales/GEM experience

English proficiency

Customer service orientation

Team coordination

Education

Diploma in Hotel Management

Tools

MS Office

POS systems

Job description

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Group and Events Coordinator (M/F) - Tivoli Oriente Lisboa Hotel

Location: Lisbon, PT Portugal

Department: Meetings and Events

Join Tivoli Hotels & Resorts, a unique eclectic brand that encompasses idyllic beaches, cosmopolitan locations, and luxurious destinations.

Immerse yourself in Tivoli’s philosophy and its long-lasting heritage, that stands out in mature and new emerging markets, from iconic destinations in Europe to Middle East, from Brazil to Greater China.

Embrace the timeless, dedicated and distinctive essence of Tivoli Hotels & Resorts. We believe in creating bene vivre experiences inspired by timeless hospitality, inviting our guests to live in the moment, encompassing extraordinary service, innovative contemporary F&B, while providing insider destination knowledge.

What will be your mission?

As a Groups & Events Coordinator (M/F), you will be responsible for scheduling, coordinating, and executing events at the Hotel, following internal standards and procedures to ensure quality and excellent service, exceeding guest expectations.

What will you do?

• Ensure the constant sharing of information, serving as a link between the various departments involved in the execution of events;
• Should coordinate and oversee the setup teams before, during, and after the events;
• Support the client from the quotation request, through the booking process, to the completion of the event;

What are we looking for?

• At least 2-3 years of hotel Front Office and/or Sales/GEM areas experience, preferably in a hotel of similar size and complexity.
• Degree or diploma in Hotel Management or equivalent.
• Fluency in local language is a must and a high level of English is required.
• Working knowledge of various computer software programs (Microsoft Office, POS, etc) and Front Office systems.
• Knowledge of the principles of revenue management and commercial policies.
• Business awareness.
• Customer service oriented.
• Sales skills and techniques.
• Excellent management and organizational skills.
• Ability to work on his/her own and as part of a team.

Why choose us?

At Minor Hotels Europe & Americas we are committed to shaping exciting careers worldwide and cross-cultural experiences. Our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as:

• Worldwide experience – diversity of 150 different nationalities.
• Career development opportunities full of national and international challenges.
• Wide range of training programmes to enhance your skills.
• Wellbeing initiatives, including flexible working conditions.
• Team member recognition programmes, including Memorable Dates.
• Ability to make a difference through our sustainability programme and volunteering initiatives.
• Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme.
• Additional Day Off to Celebrate Your Birthday
• Credits awarded based on length of service, which can be redeemed for stays or meals at Minor Hotels Group hotels, resorts, and restaurants in Portugal and internationally
• Health Insurance
• Home Medical Assistance
• Medical Care
• Staff Canteen with free access
• Participation in various internal initiatives and social and environmental responsibility projects
• Partnerships with local businesses, offering exclusive employee discounts

Minor Hotels Europe & Americas is committed to fostering an inclusive workplace where all employees are valued and supported equitably. We promote equal opportunities and embrace diversity in all its forms. We warmly welcome everyone.

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