Global Telephony PM for CRM & CTI Platforms
Ric Tcc, Unipessoal Lda
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Resumo da oferta
Richemont in Portugal seeks a Product Specialist – CRC Telephony to be the single point of contact for our global telephony infrastructure used by CRCs, leveraging Salesforce Service Cloud and CTI technologies.
You will coordinate internal and external teams, drive improvements, monitor initiatives, validate new solutions, participate in UAT/SIT, and support operations for continuous service quality across call-centers.
Descrição da oferta de emprego
Richemont in Portugal seeks a Product Specialist – CRC Telephony to be the single point of contact for our global telephony infrastructure used by CRCs, leveraging Salesforce Service Cloud and CTI technologies.
You will coordinate internal and external teams, drive improvements, monitor initiatives, validate new solutions, participate in UAT/SIT, and support operations for continuous service quality across call-centers.
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