CRM Solutions Analyst (Salesforce) – Financial Services

Siemens Mobility; Amadora; Híbrido; EUR 45 000 - 65 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hybrid model

Health insurance

Mental health support

World-class learning platforms

Shuttle service

Resumo da oferta

Siemens Mobility in Portugal is seeking an IT professional to enhance the CRM solution (Salesforce) in a cross-functional, international team. You will translate business requirements into IT solutions and ensure delivery with regulatory and security standards.

Join a high-impact environment with end-to-end ownership of topics, supporting business processes, and driving CRM integration initiatives while maintaining up-to-date technical documentation.

Qualificações

• 5+ years experience with CRM solutions, preferably Salesforce.
• 5+ years experience in a financial services company, in a technical and managerial support role.
• Knowledge of Microsoft Office applications (especially MS Word, MS Excel, MS Outlook).
• ITIL knowledge.
• Fluent business English language skills (speaking and writing).

Responsabilidades

• Work in international, agile teams with end-to-end responsibilities for topics and innovative solutions.
• Become familiar with CRM-relevant system landscape and core applications.
• Consult and support our business in all CRM activities and formulate user stories to fill the innovation pipeline.
• Own and drive individual topics from an IT perspective in collaboration with the business and IT counterparts.
• Co-lead integration initiatives of our CRM solution with other IT solutions to enhance customer experience.
• Ensure technical documentation is complete and up to date and drive system compliance topics.

Conhecimentos

CRM solutions

Salesforce

ITIL knowledge

Business English

Analytical thinking

Ferramentas

Microsoft Word

Microsoft Excel

Microsoft Outlook

Descrição da oferta de emprego

Siemens Mobility in Portugal is seeking an IT professional to enhance the CRM solution (Salesforce) in a cross-functional, international team. You will translate business requirements into IT solutions and ensure delivery with regulatory and security standards.

Join a high-impact environment with end-to-end ownership of topics, supporting business processes, and driving CRM integration initiatives while maintaining up-to-date technical documentation.