Global Telephony Pm For Crm & Cti Platforms

Ric Tcc, Unipessoal Lda; Lisboa; Presencial; EUR 40 000 - 60 000; Tempo integral

Resumo da oferta

Richemont in Portugal seeks a Product Specialist – CRC Telephony to be the single point of contact for our global telephony infrastructure used by CRCs, leveraging Salesforce Service Cloud and CTI technologies.

You will coordinate internal and external teams, drive improvements, monitor initiatives, validate new solutions, participate in UAT/SIT, and support operations for continuous service quality across call-centers.

Descrição da oferta de emprego

Richemont in Portugal is seeking a Product Specialist – CRC Telephony to act as the single point of contact for our global telephony infrastructure used by CRCs, leveraging Salesforce Service Cloud and CTI technologies. You will coordinate internal and external teams, drive improvements and ensure timely delivery. You will monitor initiatives, validate new solutions, participate in UAT/SIT, and support operations for continuous service quality across call-centers.

Global Telephony Pm For Crm & Cti Platforms Lisbon, Portuguese Republic, PT