Global Operations Lead: Automations & Efficiency

Deel; Portugal; Híbrido; EUR 55 000 - 85 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Stock grant opportunities

Flexible working office membership, IW

Resumo da oferta

Deel is seeking an experienced Operations professional in Portugal to optimize day-to-day workflows, drive automation, and partner with cross-functional teams. This role focuses on improving efficiency, ensuring compliance, and enabling fast growth across markets.

You will mentor teams, track KPIs, and contribute to strategic initiatives while supporting fraud prevention and risk management. A strong FinTech background and data-driven mindset are valued.

Qualificações

• 5+ years of experience in operations, preferably in fast-paced Tech/FinTech start-ups.
• Demonstrated ability to manage and mentor small to mid-sized teams.
• Strong problem-solving skills with a solutions-oriented mindset.
• KPI-driven with experience tracking and improving performance metrics.
• Exposure to process automation and operational tooling.
• Background in FinTech, consulting, banking, or fast-paced start-ups preferred.
• Strong analytical skills with ability to turn data into actionable insights (SQL familiarity a plus).

Responsabilidades

• Manage day-to-day operational workflows and identify areas for efficiency improvements.
• Support automation initiatives to reduce manual processes and improve accuracy and speed.
• Partner with cross-functional teams to streamline tools and processes for both internal teams and customers.
• Ensure adherence to operational controls, compliance requirements, and risk management practices.
• Contribute to fraud prevention and regulatory alignment efforts by maintaining strong operational standards.
• Monitor operational performance metrics and, if required, elevate risks or gaps to leadership.
• Drive customer-focused process improvements to enhance turnaround times, resolution quality, and escalation handling.
• Expand and improve self-service options to reduce dependency on manual support.
• Implement regular feedback loops to capture insights and inform continuous improvement.
• Coordinate operational readiness for new product or market launches, working closely with cross-functional stakeholders.
• Assist with go-to-market initiatives by removing bottlenecks and ensuring smooth adoption.
• Track and report operational outcomes, providing insights and recommendations to leadership.
• Execute operational projects and strategic initiatives in collaboration with senior leaders.

Conhecimentos

Operations management

Team mentoring

Problem solving

KPI tracking

Process automation

FinTech exposure

SQL familiarity

Collaboration

Ferramentas

SQL

Descrição da oferta de emprego

Deel is seeking an experienced Operations professional in Portugal to optimize day-to-day workflows, drive automation, and partner with cross-functional teams. This role focuses on improving efficiency, ensuring compliance, and enabling fast growth across markets.

You will mentor teams, track KPIs, and contribute to strategic initiatives while supporting fraud prevention and risk management. A strong FinTech background and data-driven mindset are valued.