Global Onboarding Lead, Mental Health Tech (EMEA)

Spring Valley Memory Care; Porto, Lisboa; On-site; EUR 36,000 - 41,400; Full time

Job summary

Spring Health is seeking an Implementation Manager to lead end-to-end onboarding from Sales transition through handoff to Customer Success for EMEA customers, with occasional US-time-zone support. You will manage complex projects, align requirements, and drive go-live while partnering with Sales and Success teams.

The role emphasizes cross-functional collaboration, risk management, and scalable process improvements, with travel up to ~10%.

Qualifications

• Bachelor’s degree or higher.
• 3+ years in implementation, customer success, or related roles.
• Experience creating cross-functional product requirements, SOPs, or playbooks.
• Advanced experience with Salesforce and Rocketlane.
• Strong listening and communication skills with problem-solving mindset.
• Multilingual with English + another language relevant to customers.
• Willingness to travel ~10%.

Responsibilities

• Lead end-to-end project management for customer implementations.
• Serve as the primary implementation contact and build relationships.
• Align customer requirements internally and externally for go-live.
• Own non-standard requirements and turn them into repeatable processes.
• Manage project plans and provide timely updates to stakeholders.
• Identify onboarding risks and escalate as needed.
• Collaborate to design scalable, automated improvements to the process.
• Be a subject-matter expert on the implementation process.
• Support Sales in helping prospects understand the process.

Skills

Project management

Customer success

Account management

Client services

Client operations

Cross-functional collaboration

Communication skills

Travel readiness

Education

Bachelor’s degree or higher

Tools

Salesforce

Rocketlane

Job description

Spring Health is seeking an Implementation Manager to lead end-to-end onboarding from Sales transition through handoff to Customer Success for EMEA customers, with occasional US-time-zone support. You will manage complex projects, align requirements, and drive go-live while partnering with Sales and Success teams.

The role emphasizes cross-functional collaboration, risk management, and scalable process improvements, with travel up to ~10%.