Global Ocean Freight Coordinator & Customer Solutions

DP World; Porto; Presencial; EUR 28 000 - 45 000; Tempo integral

Resumo da oferta

DP World in Porto, Portugal, is seeking an Ocean Freight Specialist to coordinate international shipments from booking to delivery, ensuring compliance and cost-efficiency while delivering excellent customer service.

You will collaborate with customers, carriers, and brokers, manage documentation, track shipments, and resolve issues to maintain flow across global markets. Fluency in Portuguese, Spanish and English, strong organization, and a problem-solving mindset are essential.

Qualificações

• Experience in ocean freight forwarding, logistics, supply chain, or international transportation.
• Strong understanding of international trade regulations, customs procedures, Incoterms, and shipping documentation.
• Fluency in Portuguese, Spanish and English, both written and spoken.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• A customer-focused and solution-oriented approach, with excellent communication skills and attention to detail.

Responsabilidades

• Coordinate ocean freight shipments from booking through final delivery, ensuring service levels and customer requirements are met.
• Prepare, review, and manage shipping documentation, ensuring compliance with customs regulations and international trade requirements.
• Act as a key point of contact for customers, providing shipment updates, resolving issues, and maintaining strong professional relationships.
• Collaborate with carriers, shipping lines, customs brokers, and internal stakeholders to ensure the smooth movement of goods.
• Monitor shipment progress, anticipate potential disruptions, and implement appropriate solutions to minimize operational impact.
• Negotiate freight rates and service agreements with carriers and vendors to support operational efficiency and profitability.
• Utilize freight forwarding systems and technology tools to maintain shipment visibility, data accuracy, and process efficiency.
• Contribute to continuous improvement initiatives by identifying opportunities to enhance service quality, operational performance, and customer satisfaction.

Conhecimentos

Ocean freight forwarding

Logistics

International transportation

Incoterms

Customs procedures

Portuguese

Spanish

English

Descrição da oferta de emprego

DP World in Porto, Portugal, is seeking an Ocean Freight Specialist to coordinate international shipments from booking to delivery, ensuring compliance and cost-efficiency while delivering excellent customer service.

You will collaborate with customers, carriers, and brokers, manage documentation, track shipments, and resolve issues to maintain flow across global markets. Fluency in Portuguese, Spanish and English, strong organization, and a problem-solving mindset are essential.