Freight Forwarding Manager

Experis Portugal; Porto; Presencial; EUR 52 000 - 68 000; Tempo integral

Resumo da oferta

Experis Portugal is seeking a Freight Forwarding Manager to lead a cross-functional team in the Porto area. You will drive the freight forwarding strategy, oversee FTL and LTL flows, and ensure alignment with international logistics objectives to deliver exceptional service.

In this role you will build strong relationships with customers and stakeholders, lead continuous improvement efforts, and foster a high-performance culture across the organization.

Responsabilidades

• Lead the development and execution of the Freight Forwarding strategy in Portugal, ensuring alignment with the company’s objectives and international strategy.

Descrição da oferta de emprego

A Experis, a global leader in talent management solutions, is currently recruiting a Freight Forwarding Manager to join an international company operating in the logistics and transportation sector, based in the Porto area.

Key Responsibilities

Strategic Leadership & Business Development

• Lead the development and execution of the Freight Forwarding strategy in Portugal, ensuring alignment with the company’s overall business objectives and international strategy.
• Drive business growth by identifying and developing new opportunities across local and regional markets.
• Build and strengthen long-term relationships with customers and key stakeholders
• Lead the implementation and development of new customer accounts and freight flows, including FTL and LTL solutions.

Operational & Department Management

• Assume overall responsibility for the Freight Forwarding function, ensuring operational efficiency, service quality, and compliance with company standards.
• Define, monitor, and improve departmental performance through relevant KPIs and performance indicators.
• Ensure effective planning and allocation of resources and transport capacity in line with business requirements.
• Drive the continuous improvement of operational processes, workflows, and service delivery models.
• Ensure a high level of operational excellence while maintaining a strong customer focus.

Leadership & People Development

• Lead, coach, and develop the Freight Forwarding team, fostering a high-performance and collaborative environment.
• Work closely with the FTL Network Team Leader, Multimodal, and other operational leaders to ensure seamless coordination across the organization.
• Promote professional development, knowledge sharing, and the adoption of best practices within the operational teams.
• Act as a role model and provide guidance and expertise to colleagues across the wider organization.

Performance Management & Continuous Improvement

• Establish effective performance management, reporting, and monitoring processes.
• Track key indicators related to productivity, service quality, operational efficiency, and customer satisfaction.
• Identify opportunities for process optimization and lead improvement initiatives
• Promote a culture of continuous improvement and operational excellence, ensuring that agreed actions translate into measurable business results.
• Strong leadership, people management, and coaching capabilities.
• Strategic mindset combined with a strong commercial and business development orientation.
• Excellent stakeholder management and communication skills, with the ability to collaborate effectively across different teams and functions.
• Excellent analytical, decision-making, and problem-solving skills.
• Ability to work effectively in a fast-paced, international, and multicultural environment.