Global L&D Assistant

Boston Consulting Group (BCG); Lisboa; Presencial; EUR 12 000 - 18 000; Tempo integral

Resumo da oferta

Boston Consulting Group in Lisboa is seeking an energetic Learning & Development (L&D) Operations coordinator to support the delivery of virtual, hybrid, and in-person learning events. You will execute defined delivery processes and ensure sessions run professionally and on time.

You’ll collaborate with global faculty, coordinators, vendors, and learners to manage logistics, attendance, and post-session follow-ups, providing real-time participant support with calm, service-minded professionalism.

Qualificações

• 1–3 years relevant experience in coordination, operations, or customer service.
• Fluency in English (additional languages a plus).
• Strong attention to detail and reliability.
• Comfort using collaboration and virtual delivery tools (e.g., Zoom/Teams).
• Ability to work across time zones as needed.

Responsabilidades

• Support delivery of live learning sessions (virtual, hybrid, in-person)
• Prepare session logistics, materials, and communications
• Provide real-time participant support and troubleshoot common issues
• Coordinate with faculty/presenters on schedules and session readiness
• Complete session close-out tasks (attendance capture, feedback links, follow-ups)
• Escalate risks, issues, and exceptions promptly

Conhecimentos

Coordination

Operations

Customer service

Ferramentas

Zoom/Teams

Descrição da oferta de emprego

Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.

To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What You'll Do

Our Global Learning & Development (L&D) Operations function is a key enabler of our firm's success, ensuring learning programs are delivered with quality, consistency, and scalability across regions and cohorts.

You will support the smooth delivery of virtual, hybrid, and in-person learning events by executing defined delivery processes, providing real-time learner support, and ensuring sessions run professionally and on time.

Responsibilities

• Support delivery of live learning sessions (virtual, hybrid, in-person)
• Prepare session logistics, materials, and communications
• Provide real-time participant support and troubleshoot common issues
• Coordinate with faculty/presenters on schedules and session readiness
• Complete session close-out tasks (attendance capture, feedback links, follow-ups)
• Escalate risks, issues, and exceptions promptly

You're Good At

• Following established playbooks and checklists with high accuracy
• Clear, timely communication with participants and presenters
• Staying calm and service-minded in live environments
Manage d details and deadlines reliably
• Learning new tools and processes quickly

What You'll Bring

• ~1–3 years relevant experience in coordination, operations, or customer service
• Fluency in English (additional languages a plus)
• Strong attention to detail and reliability
• Comfort using collaboration and virtual delivery tools (e.g., Zoom/Teams)
• Ability to work across time zones as needed

Who You’ll Work With

You will work closely with L&D Delivery Coordinators/Stakeholders,, faculty/presenters, vendors, and learners globally to support session readiness and participant experience.

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.

BCG is an E - Verify Employer.