Global IT Helpdesk Team Lead

Clan; Porto; On-site; EUR 35,000 - 50,000; Full time

Benefits offered by this job

Integration into growing team

Professional development in an intl./m

Support from Clan

Job summary

Clan seeks a seasoned IT Helpdesk professional to establish and lead local IT support in Porto. You will ensure workstation readiness, end-user support, and supervise a small Helpdesk team while coordinating with central IT and business stakeholders.

Fluency in English is mandatory; knowledge of French or German is a plus. This is an opportunity to shape the setup and processes in an international environment with clear growth paths.

Qualifications

• More than 5 years of experience in Helpdesk, end-user support, or IT operations.
• Proven ability to coordinate ticket queues, priorities, escalations, and service routines.
• Hands-on knowledge of Windows, Microsoft 365, laptops, desktops, and peripherals.
• Experience with ITSM tools, incident categorization, and escalation processes.
• Ability to act as a technical specialist and resolve support tickets directly.
• Strong organizational skills, with the ability to structure activities, document procedures, and support team growth.
• Excellent communication and customer service skills, with the ability to interact effectively at both local and international levels.
• Fluency in English (mandatory); French and German are considered a plus.

Responsibilities

• Launch and stabilize local IT support for the new organization.
• Ensure workstation readiness and provide end-user support.
• Coordinate the local Helpdesk team, supervising approximately two team members.
• Resolve support tickets and act as the technical point of reference for complex cases.
• Support office connectivity, equipment provisioning, meeting room setup, and printer configuration.
• Collaborate with central IT teams and business stakeholders.

Skills

End-user support

IT operations

Ticket coordination

Fluent English

Customer service

Communication

Organizational skills

Team coordination

Tools

Windows

Microsoft 365

Hardware peripherals

ITSM tools

Job description

Clan seeks a seasoned IT Helpdesk professional to establish and lead local IT support in Porto. You will ensure workstation readiness, end-user support, and supervise a small Helpdesk team while coordinating with central IT and business stakeholders.

Fluency in English is mandatory; knowledge of French or German is a plus. This is an opportunity to shape the setup and processes in an international environment with clear growth paths.