Global Head of Foundation Processes & ITIL Excellence

Siemens Energy; Amadora; In loco; EUR 90.000 - 120.000; Tempo pieno

Vantaggi offerti da questo lavoro

Meal allowance

Health Insurance

Life Insurance

Descrizione del lavoro

Siemens Energy is seeking a Head of Foundation Processes to lead and optimize ITIL-based operations across Change, Request, Configuration, Test, and Performance Management. You will steward a global team and partner with Digital Core and external partners to ensure high-quality service design, delivery and cost efficiency.

The role emphasizes risk ownership for cybersecurity and driving adoption of new processes.

Competenze

• Extensive experience with Service Management in a large enterprise.
• Proven track record delivering business-led projects, including UAT and adoption.
• Strong leadership of distributed/global teams across time zones.
• Proficiency with ServiceNow and ITIL-based service management practices.
• Ability to address cybersecurity risks and ensure regulatory compliance.

Mansioni

• Lead and continuously improve Foundation Processes across Change, Request, Configuration, Test and Performance Management.
• Own the risk position for processes and drive cybersecurity risk mitigation.
• Steer service quality in alignment with costs to meet Digital Core needs.
• Define project objectives, manage scope, and approve deliverables for the business.
• Oversee a global team and foster performance development.

Conoscenze

Service Management

ServiceNow

ITIL

Cybersecurity risk management

Strumenti

ServiceNow

Descrizione del lavoro

Siemens Energy is seeking a Head of Foundation Processes to lead and optimize ITIL-based operations across Change, Request, Configuration, Test, and Performance Management. You will steward a global team and partner with Digital Core and external partners to ensure high-quality service design, delivery and cost efficiency.

The role emphasizes risk ownership for cybersecurity and driving adoption of new processes.