Global Head of CRM & Lifecycle Growth

Joom; Lisboa; Presencial; EUR 55 000 - 75 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Performance-based bonuses

Daily meal allowance

Relocation support

Professional training opportunities

Annual team building activities

Resumo da oferta

Joom in Lisbon is seeking a Head of CRM to lead their CRM strategy and execution while managing a team. This role requires proven experience in CRM and customer engagement, alongside strong technical skills in data architecture and campaign analytics. The successful candidate will foster cultural values and support their team, ensuring customer-centric communications that drive engagement and retention. Joom offers a comprehensive compensation package including health insurance and relocation support.

Qualificações

• Proven experience in CRM, lifecycle marketing, or customer engagement at scale.
• Solid understanding of marketing automation products.
• Strong technical skills including data architecture and analytics.

Responsabilidades

• Own Joom's CRM strategy, engagement, and retention initiatives.
• Define CRM's role in driving lifecycle and behavioral triggers.
• Lead a high-performing team while being directly involved.

Conhecimentos

CRM experience

Lifecycle marketing

Customer engagement

Data architecture

Campaign analytics

A/B testing

Fluent English

Ferramentas

CRM platforms

Descrição da oferta de emprego

Joom in Lisbon is seeking a Head of CRM to lead their CRM strategy and execution while managing a team. This role requires proven experience in CRM and customer engagement, alongside strong technical skills in data architecture and campaign analytics. The successful candidate will foster cultural values and support their team, ensuring customer-centric communications that drive engagement and retention. Joom offers a comprehensive compensation package including health insurance and relocation support.