Global Compliance Inquiry Services and Transformation Lead (f/m/div.)

Bosch; Lisboa; Hybrid; EUR 120,000 - 180,000; Full time

Benefits offered by this job

Flexible work conditions

Hybrid work system

Health insurance

Training opportunities and certs

Career progression

Discounts with Bosch partners

Gym and wellness

Canteen

Job summary

Bosch is seeking a Global Compliance Inquiry Services and Transformation Lead in Lisbon to establish and scale a strategic global delivery capability within the Compliance organization. You will drive the transition to a scalable, globally governed service model and integrate Lisbon's team into the worldwide operating model.

You will lead workforce planning, stakeholder management, and the development of AI-enabled inquiry processing while ensuring compliance, quality, and sustainable growth

Qualifications

• Master's degree in Law, Business Law, Legal Studies, or comparable discipline; extra training in Compliance, Governance, Global Service Delivery, Operating Model Design, Digital Transformation, Leadership, or Organizational Development is a plus.
• Several years of experience in global service management, operating model design, or organizational transformation.
• Proven track record building, scaling, and governing service capabilities in international environments.
• Experience leading cross-functional transformation and establishing new teams in global operating models.
• Proven experience leading international teams including workforce planning, performance management, and talent development.
• Experience with AI-enabled service models and digital transformation is an advantage.

Responsibilities

• Lead the establishment and global scale-up of Compliance Inquiry Services as a strategic delivery capability.
• Drive the transition from decentralized inquiry handling to a scalable global governance operations model.
• Lead the continued development and integration of the Lisbon-based team into the global operating model.
• Drive organizational transformation, service innovation and operational excellence across regions.
• Develop manual and AI-enabled inquiry processing capabilities while ensuring compliance, service quality and sustainable growth.
• Serve as disciplinary manager for the Lisbon-based team.
• Lead workforce planning, performance management, employee development and talent management.
• Build and scale newly created teams and organizational capabilities within a global environment.
• Establish the foundation for future expansion of Governance Operations.
• Contribute to long-term digital transformation of global Compliance function.
• Manage senior stakeholders and align global objectives with local requirements.

Skills

Global service management

Operating model design

Organizational transformation

International team leadership

AI-enabled services

Education

Master's degree in Law / Legal Studies

Job description

Company Description

The Bosch group has more than 400 000 employees around the world, present in 60 countries, and we are proud to impact people's lives and to work towards a more sustainable future.

Since its inception, Robert Bosch, SA, based in Lisbon, has proudly served as the cornerstone of the Bosch Group's presence in Portugal. We excel in providing essential central services such as Accounting, Procurement, Communications, Legal and Marketing, firmly establishing our reputation as a leader in critical domains like Information Technology and Industrial Consultancy. Moreover, our strong dedication to our most invaluable asset, our people, lies at the very core of our mission.

At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people's lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in and feel the difference in mindsets, cultures, generations, identities and perspectives. Everyone should bring their authenticity and work together respectfully. Bosch is an employer that values diversity and equal opportunities. We welcome applications from people with disabilities and we can provide reasonable accommodations during the recruitment process and in the performance of professional activity. By including everyone and ensuring equal opportunities we unleash our full potential.

Job Description

Your contribution to something big:

As Global Compliance Inquiry Services and Transformation Lead, you will establish and scale Compliance Inquiry Services as a strategic global delivery capability within Bosch's global Compliance organization. You will drive the transition from decentralized inquiry handling to a scalable, globally governed service model, combining expert services with AI-enabled solutions.

• Lead the establishment and global scale-up of Compliance Inquiry Services as a strategic delivery capability.
  
• Drive the transition from decentralized inquiry handling to a scalable global governance operations model.
  
• Lead the continued development and integration of the Lisbon-based team into the global operating model.
  
• Drive organizational transformation, service innovation and operational excellence across regions.
  
• Develop manual and AI-enabled inquiry processing capabilities while ensuring Compliance, service quality and sustainable growth.
  
• Serve as disciplinary manager for the employees within the Lisbon-based team.
  
• Lead workforce planning, performance management, employee development and talent management.
  
• Build and scale newly created teams and organizational capabilities within a global environment.
  
• Establish the foundation for the future expansion of Governance Operations.
  
• Contribute to the long-term digital transformation of the global Compliance function.
  
• Manage senior stakeholders and align global functional objectives with local organizational and people requirements.

Qualifications

What distinguishes you:

Education: Master's degree in Law, Business Law, Legal Studies, or a comparable legal discipline. Additional training in Compliance, Governance, Global Service Delivery, Operating Model Design, Digital Transformation, Leadership, or Organizational Development is an advantage.

Experience

• Several years of experience in global service management, operating model design, or organizational transformation.

• Proven track record building, scaling, and governing business-critical service capabilities in an international environment.

• Experience leading cross-functional transformation, organizational change, and the establishment/integration of new teams into global operating models.

• Proven experience leading international teams, including workforce planning, performance management, employee development, and talent management.

• Experience with AI-enabled service models and digital transformation is an advantage.

Know-how

• Compliance Advisory and Governance; Case & Matter Management; Shared Services and Global Service Delivery.
• Strategic Operating Model Development and Digital Transformation, including AI-enabled services.
• People Leadership, Organizational Development, Workforce Planning, and Talent Development.
• International Team Leadership.

Working Style & Methods

• Strategic and business-oriented with strong execution and the ability to translate objectives into scalable capabilities and measurable outcomes.
• Strong organizational, service-development, and operational excellence mindset.
• Experienced in transformation, growth, and organizational change, balancing global standards with local requirements.
• Comfortable operating in complex, international, and evolving environments.

Personality

• Strong leadership, influencing, communication, and executive stakeholder management skills.
• High professional credibility, integrity, sound judgment, ownership, and accountability.
• People-oriented leader focused on development and growth.
• Resilient, collaborative, pragmatic, and solution-oriented, with the ability to build trust and alignment across cultures, functions, and regions.

• Open to new technologies and interested in shaping the future of Compliance services.

Languages: Fluent English is mandatory.

Additional Information

Please note that your application for this position may be subject to a Pre-Employment Screening (PES). The PES process must be carried out for particularly sensitive positions to reduce security risks. For more information about the procedure, please refer to this link.

The PES process is subject to our privacy policies.

Work #LikeABosch includes:

• Flexible work conditions
• Hybrid work system
• Exchange with colleagues around the world
• Health insurance and medical office on site (general clinic)
• Training opportunities (p.e., technical training, foreign languages training) & certifications
• Opportunities for career progression and continuous professional development
• Access to great discounts in partnerships and Bosch
• Sports and health related activities (gym)
• Great access to public transports
• Free parking lot
• Canteen

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