Global Collaboration & Communications Product Owner

Axians Portugal; Ovar; On-site; EUR 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Employee assistance program

Performance bonuses

Job summary

Axians Portugal is seeking a Global Collaboration & Communications Product Owner to define strategy, governance and operations for Microsoft 365 and enterprise telephony. You will own the M365 environment, Teams Phone services, licensing, and automation, while coordinating with vendors and offshore teams.

You will also drive incident management, service operations, and integration with ServiceNow to deliver secure, scalable services aligned with global business needs.

Qualifications

• Experience managing Microsoft 365 environments.
• Knowledge of Teams Phone, Direct Routing, QoS, and emergency calling services.
• Automation experience using PowerShell and Microsoft Graph API.
• Experience managing external vendors and offshore teams.
• Strong understanding of incident management and service operations.
• Excellent stakeholder management and communication skills.
• Platform-oriented mindset with focus on automation and self-service capabilities.
• Excellent organizational, prioritization, and problem-solving abilities.

Responsibilities

• Own the administration and operation of the Microsoft 365 environment.
• Define and operate Microsoft Teams Phone services.
• Change & Deployment Management.
• Licensing & Compliance.
• Automate Microsoft 365 tenant operations, device management, and telephony services.
• Vendor & Offshore Team Management.
• Integrate services and operational processes with ServiceNow.

Skills

Microsoft 365 admin

Teams Phone

Automation

Vendor management

Incident management

Stakeholder management

Self-service automation

Platform mindset

Education

Bachelor's degree

Job description

Join Axians, where innovation thrives on trust and autonomy, and where every challenge is an opportunity to create technology with impact.

Global Collaboration & Communications Product Owner

What We Are Looking For

We are looking for a professional responsible for defining the strategy, governance, and operations of Microsoft 365 services and enterprise telephony solutions. This role combines technical expertise, automation, vendor management, collaboration architecture, and operational excellence to ensure secure, scalable, efficient services aligned with global business needs.

What You Will Do On a Daily Basis

• Own the administration and operation of the Microsoft 365 environment.
• Define and operate Microsoft Teams Phone services.
• Change & Deployment Management.
• Licensing & Compliance.
• Automate Microsoft 365 tenant operations, device management, and telephony services.
• Vendor & Offshore Team Management.
• Integrate services and operational processes with ServiceNow.

Your Key Skills

• Proven experience managing and operating Microsoft 365 environments.
• Strong knowledge of Microsoft Teams Phone, Direct Routing, Operator Connect, SBCs, Quality of Service (QoS), and emergency calling services.
• Advanced automation skills using PowerShell and Microsoft Graph API.
• Experience managing external vendors, MSPs, telecommunications providers, and offshore teams.
• Solid understanding of incident management and service operations.
• Strong stakeholder management and communication skills.
• Platform-oriented mindset with a focus on automation, reusability, and self-service capabilities.
• Excellent organizational, prioritization, and problem-solving abilities.

Your Main Qualifications

• Professional experience in Microsoft 365 administration and operations.
• Experience supporting global and multi-region collaboration and communication environments.
• Knowledge of ServiceNow and operational process integration.
• Fluent English, both written and spoken.
• Experience with Microsoft Intune and Autopilot is considered a plus.

What We Offer

Stable professional career

Working with Axians projects becomes an asset to those of us who want to offer stability through a secure career.

Prospects for career advancement

You can access training and new certifications that will further elevate your skills. The 360° evaluation from managers and peers will also allow you to evolve.

Work Life Balance

By collaborating with Axians, you will be able to reconcile work and family requirements without neglecting either area.

Attractive, Evolving Compensation

When working with Axians, you will have access to performance bonuses in addition to an attractive salary pack (base salary + benefits). You are also entitled to health insurance and an employee assistance program for you and your family (Psychological, Legal, Psychosocial, and Financial support).

Axians is the VINCI Energies brand dedicated to Information Technology and Digital Transformation. With an international presence and a people-to-people approach, we combine technology, innovation, and proximity to create real impact for organizations and society.

Join Axians

At Axians, we believe that talent does not fit a single profile. We value diversity and promote an inclusive environment where everyone has the opportunity to grow and contribute. If you have a disability or impairment, we are committed to ensuring equal opportunities throughout the recruitment and onboarding process. Whenever needed, we provide reasonable accommodations so that you can participate on an equal basis. If you require any accommodation, please let us know by contacting us at [e-mail].