Global Client Relations Manager

Henley & Partners; Lisboa; On-site; EUR 50,000 - 75,000; Full time

Job summary

Henley & Partners in Lisbon is seeking a Relationship Manager to handle key client relationships and oversee the submission of client applications for residence or citizenship programs. You will deliver world-class service and act as the primary client advocate for day-to-day activities and issue resolution.

Join a leading global citizenship and residency advisory firm with a strong international network. The role requires 4+ years in account management, English proficiency, and a client-facing

Qualifications

• 4+ years of experience in account management or client-facing roles in financial services or investments.
• Proven ability to build and nurture multi-level client relationships.
• Proficient with CRM systems and MS Office suite.

Responsibilities

• Manage key client relationships through regular contact and visits.
• Serve as the primary client contact for day-to-day activities of client applications.
• Build and execute a client-centric relationship framework with status calls and reviews.
• Establish customer satisfaction through account planning, proactive communications and issue remediation.
• Identify opportunities to cross-sell Henley & Partners services.
• Leverage internal resources to meet application requirements.
• Mentor junior team members as needed.

Skills

Account management

Client relationship management

Time management

Proactive

Education

Bachelor's degree in business/economics/marketing or related

Tools

CRM

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Henley & Partners in Lisbon is seeking a Relationship Manager to handle key client relationships and oversee the submission of client applications for residence or citizenship programs. You will deliver world-class service and act as the primary client advocate for day-to-day activities and issue resolution.

Join a leading global citizenship and residency advisory firm with a strong international network. The role requires 4+ years in account management, English proficiency, and a client-facing