Gestor de Contas - Marketplaces

BIGhub; Lisboa; On-site; EUR 30,000 - 45,000; Full time

Job summary

BIGhub is seeking an account manager who can identify customer needs and drive success with our product. You will build strong relationships, communicate effectively with clients and internal teams, and travel to visit customers to spot growth opportunities.

This role emphasizes collaboration with stakeholders, monitoring the health of accounts, and delivering insights to ensure customer satisfaction and long-term partnerships across our platform.

Qualifications

• Previous account management experience.
• Articulate and well accustomed to a client facing role.
• Willingness and ability to travel.

Responsibilities

• Work cross functionally within the company to communicate with all stakeholders in customers' success.
• Create and maintain relationships with customers to better understand and achieve their needs.
• Make visits to our customers to identify opportunities for growth within our platform.
• Manage all reporting about the health of customers' accounts.

Skills

Account management

Client-facing

Travel availability

Job description

The ideal candidate will be able to appropriately identify the needs of both new and current customers in order to aid customers in their success using our product. This will be done by developing an appropriate level of communication with clients and internal team members to better understand and mitigate any issues the customers may face.

Responsibilities

• Work cross functionally within the company to communicate with all stakeholders in customers' success
• Create and maintain relationships with customers to better understand and achieve their needs
• Make visits to our customers to identify opportunities for growth within our platform
• Manage all reporting about the health of customers' accounts

Qualifications

• Previous account management experience
• Articulate and well accustomed to a client facing role
• Willingness and ability to travel