German Customer Support (Tech Sale Support)

CBT; Braga; Teletrabalho; EUR 18 000 - 23 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health Insurance

Relocation Support

Welcome Bonus

Meal Allowance

Resumo da oferta

CBT in Lisbon is seeking a Tech Customer Service Representative fluent in German and English to join our global tech environment from Lisbon with remote options. In this role you will handle technical inquiries with empathy, maintain records, and clearly explain solutions, while working in a dynamic team and rotating shifts.

We offer base salary €1,300 per month, performance bonus up to €225 per month, meal allowance, welcome bonus, health insurance from day one, and relocation support for this

Qualificações

• German (C1) language proficiency and English fluency.
• Tech-savvy with ability to explain technical concepts.
• Empathy and resilience under pressure in customer interactions.
• Attention to detail in recording and resolving issues.
• Customer service experience preferred; sales experience a plus.

Responsabilidades

• Act as a professional problem solver, finding quick and effective solutions for customers.
• Handle technical inquiries with patience and care, even in high-pressure situations.
• Maintain meticulous records of issues and follow up until full resolution.
• Communicate complex solutions clearly and confidently.

Conhecimentos

German (C1)

English fluency

Tech-savvy

Empathy

Attention to detail

Customer service experience

Descrição da oferta de emprego

Tech Customer Service Representative – German & English (Lisbon / Remote)

Location: Lisbon, Portugal (Remote Work Options Available)
Start Date: June 2nd, 2026
Contract Type: CDD 6 Months (Renewable)

Are you a tech-savvy problem solver with a passion for helping others? We are looking for fluent German and English speakers to join our dynamic team in Lisbon. This is a unique opportunity to build a career in a global tech environment while enjoying the vibrant lifestyle of Portugal.

The Role

As a Tech Customer Service Representative, you won't just be answering calls; you'll be turning frustration into satisfaction. You will be the voice of our brand, ensuring every user receives clear, confident, and empathetic support.

Key Responsibilities:

• Act as a professional problem solver, finding quick and effective solutions for customers.
• Handle technical inquiries with patience and care, even in high-pressure situations.
• Maintain meticulous records of issues and follow up until full resolution.
• Communicate complex solutions clearly and confidently.

What We Are Looking For

• Language Skills: Native or C1 level in German + Fluency in English.
• Tech-Savvy: Comfortable navigating digital tools and explaining technical concepts.
• Empathy & Resilience: You stay calm, focused, and professional under pressure.
• Attention to Detail: You catch the small things and ensure nothing falls through the cracks.
• Experience: Previous experience in Customer Service is preferred; sales experience is a plus.

Schedule

• Service Hours: Monday to Saturday (including bank holidays), 08:00 – 19:00.
• Shifts: Rotational shifts.
• Time Off: 2 Days off per week (Sunday + 1 rotational day).

What We Offer

We provide a comprehensive package designed to support your transition and long-term success:

• Base Salary: €1,300 per month (paid 14 times per year).
• Performance Bonus: Up to €225 per month (paid 12 times per year).
• Meal Allowance: €7.63 per working day.
• Welcome Bonus: Paid in 12 monthly installments during your first year.
• Health Insurance: Available from Day 1 (Co-pay for first 6 months; 100% free after 6 months).
• Relocation Support: We are exceptionally offering relocation assistance for this specific project!

Why Join Us?

Every issue is a chance to create a loyal customer. If you are ready to kickstart your career in Lisbon with a global leader in tech support, apply today!