German-Speaking Support Advisor (Relocation to Greece)

CB Talents SP; Porto; Hybrid; EUR 18,000 - 30,000; Full time

Benefits offered by this job

Relocation support

Competitive salary

Performance-based bonuses

Fully paid training

Private health insurance

Career development opportunities

Job summary

An international service organization is seeking a German-speaking Customer Support Advisor in Porto, Portugal. In this role, you will manage customer interactions via phone and email while ensuring high-quality service. Ideal candidates will have native-level German and good English skills, strong communication abilities, and a high level of customer orientation. The position offers a competitive salary, performance bonuses, and relocation support for candidates moving to Greece, including flight tickets and accommodation.

Qualifications

• Ability to perform in a fast-paced, multicultural work environment.
• Basic computer literacy is required.
• Previous customer support experience is a plus, but not required.

Responsibilities

• Manage inbound customer interactions in German via phone, email, and digital channels.
• Assist with product usage and basic troubleshooting.
• Handle inquiries regarding orders, deliveries, returns, and account-related matters.
• Deliver effective after-sales support with a customer-focused approach.
• Record customer interactions in internal CRM systems.
• Meet quality, productivity, and customer satisfaction targets.
• Identify complex cases and escalate them according to procedures.
• Collaborate with internal teams for issue resolution.

Skills

Native or near-native German (C1–C2)

Good command of English (B2 or higher)

Strong communication skills

Problem-solving skills

Customer orientation

Attention to detail

Tools

CRM tools

Job description

An international service organization is seeking a German-speaking Customer Support Advisor in Porto, Portugal. In this role, you will manage customer interactions via phone and email while ensuring high-quality service. Ideal candidates will have native-level German and good English skills, strong communication abilities, and a high level of customer orientation. The position offers a competitive salary, performance bonuses, and relocation support for candidates moving to Greece, including flight tickets and accommodation.