German-Speaking Support Agent – Lisbon (On-site, Relocation)

Hiring International Academy; Amadora; On-site; EUR 12,000 - 18,000; Full time

Benefits offered by this job

Relocation support

Private health insurance

Career progression

Paid training and coaching

Job summary

Hiring International Academy is seeking a German-speaking customer support representative in Lisbon, Portugal, on-site. You will assist German-speaking customers via phone, email and chat, handling inquiries and resolving technical or account issues within an international team.

The role involves rotating shifts in a 24/7 structure, with full training and clear career growth opportunities. Relocation support is provided; candidates should be in Portugal or willing to relocate.

Qualifications

• Fluent German (C2) and English (B2+) required.
• Excellent customer-facing communication skills.
• Strong problem-solving mindset and customer focus.
• Willingness to relocate to Lisbon, Portugal or already be in Portugal.
• EU citizenship or valid Portuguese work permit is required.

Responsibilities

• Support German-speaking customers via phone, email & chat
• Handle inquiries and resolve technical or account issues
• Deliver high-quality customer service in an international team
• Work rotating shifts in a structured 24/7 environment
• Full training and career growth opportunities provided

Skills

German (C2)

English (B2+)

Job description

Hiring International Academy is seeking a German-speaking customer support representative in Lisbon, Portugal, on-site. You will assist German-speaking customers via phone, email and chat, handling inquiries and resolving technical or account issues within an international team.

The role involves rotating shifts in a 24/7 structure, with full training and clear career growth opportunities. Relocation support is provided; candidates should be in Portugal or willing to relocate.