Quality & Training Strategist: Policy, AI & Calibration

TikTok; Lisboa; On-site; EUR 40,000 - 56,000; Full time

Job summary

TikTok is seeking a Quality & Training Specialist (QTS) to ensure safety policies are enforced accurately at scale. The role emphasizes systemic scalability, proactive risk mitigation, and team excellence in a 12-month fixed-term contract.

Key activities include audits, RCA-driven improvements, policy interpretation, calibration sessions, and collaboration with BPO/PS/OGS teams to meet global quality goals. Proficiency in French and English is required.

Qualifications

• Experience in analytical audits within trust & safety or high-volume operations.
• Strong RCA skills and ability to identify trend patterns for process improvements.
• Ability to interpret policies and provide expert judgments on complex/high-risk cases.
• Excellent stakeholder management to lead calibration sessions and align global quality goals.
• Proficiency with data visualization, reporting, and QA/calibration tools; ability to leverage AI to streamline workstreams.
• Fluency in French (required) and English (working language).
• For internal candidates, the current job level must be G3 or above.

Responsibilities

• Quality Assurance & Auditing: conduct analytical audits of human moderation while complying with data protection and safety standards.
• Data Analysis & RCA: perform deep-dives into recurring quality issues and translate data into actionable feedback.
• Policy Interpretation & Curation: interpret safety guidelines and validate benchmark data for enforcement accuracy.
• Calibration & Collaboration: lead calibration sessions across moderation teams and partner with cross-functional teams.
• Operational Oversight & Escalation: manage edge cases, communicate and implement policy updates across partners.
• Technical Reporting & AI: use QA dashboards and RCA tools to prepare weekly/monthly reports focusing on market accuracy and gaps.
• Training & Policy Cascade: lead or support training on policy changes and production guidelines.

Skills

Quality Assurance & Auditing

Root Cause Analysis

Policy interpretation & judgment

Cross-functional collaboration

Technical reporting & QA tools

French & English fluency

Internal candidate level (G3+)

Tools

QA dashboards

RCA tools

Calibration platforms

Job description

TikTok is seeking a Quality & Training Specialist (QTS) to ensure safety policies are enforced accurately at scale. The role emphasizes systemic scalability, proactive risk mitigation, and team excellence in a 12-month fixed-term contract.

Key activities include audits, RCA-driven improvements, policy interpretation, calibration sessions, and collaboration with BPO/PS/OGS teams to meet global quality goals. Proficiency in French and English is required.