German-Speaking Customer Support Specialist (Remote)

Rec Mrc; Portugal; Remote; EUR 16,000 - 22,000; Full time

Benefits offered by this job

Onboarding & training

Private health insurance

Competitive salary package

International, multicultural env.

Career progression

Continuous learning

Brand exposure

Job summary

Rec Mrc in Portugal is seeking a German-speaking Customer Experience professional to join a global team remotely. You will handle customer inquiries via phone, email, and chat, aiming to deliver a seamless, high-quality journey for renowned brands.

The role requires native German (C1/C2) and strong English (B2) skills, excellent communication, and a customer-centric mindset. Onboarding is provided, with training and a dynamic international work environment.

Qualifications

• Native or near-native German language skills (C1/C2).
• Good command of English, with a minimum B2 level.
• Excellent verbal and written communication skills.
• Strong interpersonal abilities and a professional attitude.
• Ability to work in a target-driven, dynamic, and team-oriented environment.
• Good attention to detail and ability to manage multiple requests.

Responsibilities

• Customer Engagement: provide professional, friendly, and personalized support via phone, email, and chat.
• Customer Experience Excellence: ensure a seamless journey and high customer satisfaction.
• Post-Sales Support: assist with orders, deliveries, warranties, returns, and refunds.
• Commercial Support: support inbound sales and contribute to revenue growth objectives.
• Order and CRM Management: update orders and manage records with confidentiality.
• Performance and Quality: meet KPIs and quality standards consistently.

Skills

German language (C1/C2)

English (B2)

Verbal communication

Written communication

Problem solving

Customer focus

Teamwork

Job description

Rec Mrc in Portugal is seeking a German-speaking Customer Experience professional to join a global team remotely. You will handle customer inquiries via phone, email, and chat, aiming to deliver a seamless, high-quality journey for renowned brands.

The role requires native German (C1/C2) and strong English (B2) skills, excellent communication, and a customer-centric mindset. Onboarding is provided, with training and a dynamic international work environment.