German-Speaking Customer Support Specialist (Relocation)

Elevate Closerhire; Lisboa; Presencial; EUR 18 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Relocation support

Private health insurance

Resumo da oferta

CloserHire is expanding a German-speaking Customer Support team and seeks a Customer Support Specialist to assist users with product features, troubleshooting, e-commerce, software, hardware, and connectivity. Based in Lisbon or open to relocation, candidates must be fluent in German (C1) and have strong English skills.

Relocation support and private health insurance are provided. Join an international team delivering exceptional customer experiences across multiple channels and collaborate with

Qualificações

• Fluent German (C1) and good English (B2).
• Previous experience in customer service or a BPO setting is a plus.
• Comfortable working with computers and common support platforms.
• Quick problem-solver with a proactive and positive attitude.
• Flexible availability, including weekends or shift rotations.

Responsabilidades

• Provide customer support through phone, email, chat, social media, and messaging platforms
• Handle pre-sales inquiries, general questions, and technical support requests
• Maintain a consistent and professional tone across all communication channels
• Escalate complex cases to specialized teams when needed
• Collaborate with technical teams to ensure efficient resolution of support tickets
• Manage your individual ticket queue and adhere to service level expectations
• Contribute to content quality by reviewing help materials and suggesting improvements

Conhecimentos

German (C1)

English (B2)

Descrição da oferta de emprego

CloserHire is expanding a German-speaking Customer Support team and seeks a Customer Support Specialist to assist users with product features, troubleshooting, e-commerce, software, hardware, and connectivity. Based in Lisbon or open to relocation, candidates must be fluent in German (C1) and have strong English skills.

Relocation support and private health insurance are provided. Join an international team delivering exceptional customer experiences across multiple channels and collaborate with