German-Speaking Customer Support Specialist – Lisbon (6-month)
CBTalents
Recebe uma resposta deste empregador — um currículo e uma carta de apresentação adaptados exatamente ao que estão a contratar.
Vantagens oferecidas por esta oferta de emprego
Resumo da oferta
CB Talents is seeking a German-speaking Customer Service Representative to join their Lisbon team starting February 6, 2025. The role involves handling customer inquiries via phone, email, or chat in German, with English for internal communication.
The position offers a fixed-term contract of 6 months and includes health and meal allowance benefits. Responsibilities include resolving product and order issues, maintaining high service levels, and collaborating with internal teams to improve
Qualificações
- Fluent German (native or near-native) required.
- Conversational English for internal communication.
- Customer service experience is a plus but not mandatory.
- Strong communication, problem-solving and attention to detail.
Responsabilidades
- Handle inquiries and provide service via phone, email, or chat in German.
- Address product info, order management, troubleshooting, and general inquiries.
- Ensure timely, accurate resolutions and high customer satisfaction.
- Adhere to policies, guidelines and KPIs while interacting with customers.
- Collaborate with internal teams to resolve complex issues.
Conhecimentos
Ferramentas
Descrição da oferta de emprego
CB Talents is seeking a German-speaking Customer Service Representative to join their Lisbon team starting February 6, 2025. The role involves handling customer inquiries via phone, email, or chat in German, with English for internal communication.
The position offers a fixed-term contract of 6 months and includes health and meal allowance benefits. Responsibilities include resolving product and order issues, maintaining high service levels, and collaborating with internal teams to improve
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