German speaking Customer Support Representative

The Lemon Consulting; Lisboa; Presencial; EUR 13 000 - 18 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Meal allowance

Complexity bonus (€100)

Resumo da oferta

The Lemon Consulting is seeking a Customer Support Representative to join our Lisbon team on a full-time, 6-month contract. This on-site role requires native/fluent German and fluent English, with a 24/7 rotating shift schedule to cover customer inquiries across time zones.

You will manage calls, investigate issues, and escalate more complex cases following our standard procedures. A strong service mindset and comfort with technology are essential for success in this busy support environment.

Qualificações

• Native/fluent in German both verbal and written; fluent in English (minimum B2)
• Active listening and ability to explain service with expertise, clarity, and resolve issues on first contact
• Ability to handle stressful situations
• Previous contact centre or customer service experience preferred
• Enthusiastic and skilled in using technology (smartphone/tablet/computer)
• Good and customer-friendly service
• Curious and persistent in solving issues
• Organized and able to stay calm under pressure
• Working schedule: Monday - Sunday, 24/7 rotating shifts.

Responsabilidades

• Manage both incoming and outgoing customer calls
• Investigate and resolve buyer, seller, customer, or creator issues including order and logistics inquiries
• Review reported cases within established turnaround times and quality standards
• Escalate complex or unresolved issues according to company protocols.

Conhecimentos

German fluency

English proficiency

Active listening

Stress management

Customer service

Tech-savvy

Organized

Communication skills

Problem solving

Descrição da oferta de emprego

Position: Customer Support Representative

Location: Lisbon, Portugal

Work model: on-site

Employment type: Full-time (6 month contract)

DUTIES AND RESPONSIBILITIES

• Manage both incoming and outgoing customer calls
• Investigate and resolved buyer, seller, customer, or creator issues, including order and logistics inquiries
• Reviewe reported cases within established turnaround times and quality standards
• Escalate complex or unresolved issues according to company protocols.

REQUIREMENTS

• Native/fluent in German both verbal and written. Fluent in English (minimum B2 level)
• Ability to listen actively, identify, apply, and explain service with expertise, clarity, and solve issues in the first contact with customers
• Ability to handle stressful situations
• Previous Contact Centre or Customer Service experience (preferable)
• Enthusiastic and skilled in technology applications (using a smartphone, tablet or computer)
• Good and customer-friendly service
• Curious and persistent in solving issues
• Organized and can keep a cool head even in stressful situations
• Working schedule: Monday - Sunday, 24/7 rotating shifts.

BENEFITS

• Modern office in a city center with open spaces, easy to access with public transportation
• Comprehensive initial training and and guidance to make sure you're well prepared and comfortable at a new workplace
• Support from colleagues with coaching and mentoring opportunities
• Health and Wellbeing initiatives
• Monthly meal allowance
• Complexity bonus of €100 Health insurance 7.63 per day net meal allowance