German-Speaking Customer Service Team Leader

Talent Search People; Porto; On-site; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Annual bonus

Meal allowance

Health insurance

Nutrition consultations

Psychology consultations

Porto office

Job summary

Talent Search People in Porto is seeking a Team Leader to guide and develop customer service teams within a multinational, fast-paced environment. You will lead, coach, and drive performance to ensure top-tier customer experiences.

Fluent German (C1/C2) and strong English are required, with proven leadership in customer service. The role offers a fixed Mon–Fri schedule, direct contract, annual bonus, meal allowance, and comprehensive health benefits in Porto.

Qualifications

• Fluent German (C1/C2 level)
• Good command of English
• Experience in Customer Service/Operations/Contact Center
• Proven leadership experience
• Strong analytical and problem-solving skills
• Customer-focused and results-driven
• Excellent communication and stakeholder management
• Ability to thrive in a fast-paced international environment

Responsibilities

• Lead, coach, and develop customer service teams
• Drive operational performance through KPI monitoring and improvement initiatives
• Ensure exceptional service quality and customer satisfaction
• Support process optimization and operational efficiency projects
• Collaborate with international stakeholders and cross-functional teams
• Foster accountability, engagement, and professional development
• Identify opportunities for innovation, digitalisation, and service enhancements

Skills

German language proficiency

Leadership

English language

Analytical skills

Communication

Stakeholder management

Job description

Talent Search People in Porto is seeking a Team Leader to guide and develop customer service teams within a multinational, fast-paced environment. You will lead, coach, and drive performance to ensure top-tier customer experiences.

Fluent German (C1/C2) and strong English are required, with proven leadership in customer service. The role offers a fixed Mon–Fri schedule, direct contract, annual bonus, meal allowance, and comprehensive health benefits in Porto.