German-Speaking Customer Service Advisor Lisbon, Portugal

Cross Border Talents; Lisboa; On-site; EUR 13,000 - 16,000; Full time

Job summary

Cross Border Talents in Lisbon, Portugal is seeking a German-speaking Customer Service Advisor. The role is on-site, full-time, and entry level, offering €1,300 gross per month.

You will handle inquiries via phone, email, and chat, delivering prompt, accurate support while using your German and English language skills. Ideal candidates are fluent in German (C1/C2) and English (B2+), with a customer-focused mindset and basic computer skills.

Qualifications

• Native or fluent German (C1/C2 level)
• Good English communication skills (B2+ level)
• Customer-oriented mindset with strong communication skills
• Basic computer proficiency
• Ability to work on-site in Lisbon, Portugal
• Previous customer service experience is an advantage

Responsibilities

• Serve as the primary point of contact for German-speaking customers across phone, email, and chat
• Resolve inquiries and issues with fast, accurate, and professional responses
• Maintain a helpful and friendly manner to ensure a positive customer experience
• Collaborate with team members to provide consistent service in a busy environment

Skills

German language

English

Customer service

Basic computer literacy

Job description

German-Speaking Customer Service Advisor

Lisbon, Portugal (On-site)

On-site | Full-time | Entry Level | Customer Service | €1,300 gross/month

Job Description

Move to Lisbon and build your career while putting your German language skills to work every day. We're looking for a dedicated, customer-focused German-Speaking Customer Service Advisor to join a supportive team and become the go-to voice for a German-speaking customer base.

As the primary point of contact, you'll handle inquiries and resolve issues across phone, email, and chat, delivering fast, accurate, and professional support that keeps customers coming back. If you're a proactive communicator who genuinely enjoys helping people, and you're fluent in both German and English, this is your chance to combine meaningful work with life in one of Europe's most vibrant cities.

Requirements

Critical Requirements

• Native or fluent German (C1/C2 level)
• Good English communication skills (B2+ level)
• Customer-oriented mindset with strong communication skills
• Basic computer proficiency
• Ability to work on-site in Lisbon, Portugal

Important Requirements

• Previous customer service experience is an advantage