German Speaking Customer Advisor (Remote in Portugal)

Eco Plus Solutions AB; Braga; Teletrabalho; EUR 15 000 - 19 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hardware kit provided

Daily meal allowance

Remote work environment

Career development

Resumo da oferta

Eco Plus Solutions AB, a pan-European healthcare support company, seeks a German-speaking Customer Advisor to serve patients and healthcare partners from a home-based role in Portugal. You will combine empathy with technical troubleshooting to ensure seamless device and service experiences.

This full-time position offers a fixed gross monthly base of EUR 1,100 paid 14 times a year, a daily meal allowance, a complete remote work kit, and ongoing training within an international team.

Qualificações

• Fluency in German (C1 or native level)
• Professional working proficiency in English (B2)
• Residency and legal presence in Portugal

Responsabilidades

• Deliver precise, professional guidance to clients navigating therapeutic devices, supplies, and digital healthcare applications.
• Diagnose technical problems and perform structured troubleshooting for medical hardware.
• Adhere to patient privacy mandates and internal KPIs for regulatory and quality compliance.
• Participate in coaching sessions and skill-enhancement programs to improve team performance and customer satisfaction

Conhecimentos

German (C1)

English (B2)

Descrição da oferta de emprego

Location: Remote (Portugal-based residents only)

Contract Type: Full-Time

Remuneration & Schedule Summary

• Base Remuneration: EUR 1,100 gross / month (paid 14x annually)
• Daily Meal Benefit: EUR 7.63 net per working day
• Working Hours: 5 days / week, 8 hours / day on 24/7 rotative shifts
• Hardware Provision: Full remote work kit provided by the employer

Executive Position Summary

Our enterprise is expanding its pan-European healthcare support infrastructure, specializing in cutting-edge diabetes care solutions. We are seeking a customer-focused, articulate professional to fill the role of German-Speaking Customer Advisor. In this capacity, you will act as the principal communication bridge between patients, advanced medical technology, and administrative support networks, guaranteeing exceptional service delivery from your home office environment anywhere in Portugal.

Core Operational Responsibilities

• Client Engagement & Service Excellence: Deliver precise, professional, and reassuring guidance to clients navigating complex therapeutic devices, supplies, and digital healthcare applications.
• Complex Inquiry Resolution: Efficiently diagnose technical problems, execute structured troubleshooting scripts for medical hardware, and maintain clean customer account records.
• Regulatory & Quality Compliance: Adhere strictly to institutional operational guidelines, patient privacy mandates, and internal key performance indicators (KPIs).
• Continuous Professional Development: Actively participate in continuous feedback sessions, coaching workshops, and skill enhancement seminars designed to optimize team performance and customer satisfaction ratings.

Essential Specifications & Qualifications

• Language Requirements: Fluency in German (C1 or native level equivalent) alongside professional working proficiency (B2) in English.
• Geographical Mandate: Mandatory legal residency and physical presence in Portugal.
• Behavioral Attributes: High emotional maturity, meticulous attention to detail, exceptional problem-solving capacity, and a customer-first philosophy.
• Technical Readiness: Familiarity with modern digital customer support ecosystems and a stable high-speed home internet network.

Full Financial & Organizational Benefits

• Competitive Financial Package: Predictable and secure monthly gross base salary of EUR 1,100 paid 14 times per year, supplemented by tax-efficient daily meal allowances.
• Corporate Tech Provision: Complete hardware package shipped straight to your door, including laptop, peripherals, and noise-canceling headset.
• Career Advancement Infrastructure: Transparent corporate career ladders, international mobility programs, and ongoing educational support.
• Inclusive Remote Culture: Experience a vibrant, multicultural, and supportive virtual work environment that prioritizes professional growth and mental well‑being.