German Speaking Customer Advisor (Remote in Portugal)

Ignite; Amadora; Teletrabalho; EUR 11 000 - 13 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Meal allowance

Remote hardware kit

Resumo da oferta

Ignite is scaling its diabetes care support division and seeking a German-speaking Customer Advisor to serve patients remotely from Portugal. You will bridge patients, medical technology, and support infrastructure, delivering high-quality care from a home office.

Role requires fluency in German and English, legal residency in Portugal, and strong listening/problem-solving skills. Eligible for a full-time remote position with company-provided hardware.

Qualificações

• German fluency at native or C1 level and professional English (B2).
• Must reside legally in Portugal and be able to work remotely from Portugal.

Responsabilidades

• Provide professional guidance to clients navigating diabetes care technology and therapeutic supplies.
• Process inbound inquiries, perform basic technical troubleshooting for medical devices, and maintain customer accounts.

Conhecimentos

German language

English proficiency

Descrição da oferta de emprego

Location

Remote (Portugal-based residents only)

Contract Type

Full-Time

Remuneration & Schedule Summary

• Base Remuneration: EUR 1,100 gross / month (paid 14x annually)


• Daily Meal Benefit: EUR 7.63 net per working day


• Working Hours: 5 days / week, 8 hours / day on 24/7 rotative shifts


• Hardware Provision: Full remote work kit provided by the employer

Position Overview

Our organization is currently scaling its specialized healthcare support division focused on diabetes management solutions across Europe. We are seeking a customer-centric professional to serve as a German-Speaking Customer Advisor. In this capacity, you will act as the vital communication bridge between patients, medical technology, and support infrastructure, ensuring exceptional care delivery from a remote home office setting anywhere in Portugal.

Core Responsibilities & Scope of Work

• Client Interaction: Deliver professional, clear, and reassuring guidance to clients navigating complex diabetes care technology and therapeutic supplies.


• Inquiry Resolution: Efficiently process inbound inquiries, execute technical troubleshooting for medical devices, and maintain structured customer accounts.


• Compliance & Standards: Adhere strictly to institutional guidelines, medical privacy laws, and internal quality metrics.


• Continuous Improvement: Participate in ongoing coaching sessions and feedback loops to optimize service quality and patient satisfaction ratings.

Candidate Specifications & Qualifications

• Linguistic Competence: Professional fluency in German (C1/Native level) alongside professional proficiency (B2) in English.


• Geographical Mandate: Mandatory legal residency and physical presence in Portugal.


• Behavioral Competencies: High emotional intelligence, exceptional resilience, active listening, and refined problem-solving skills.


• Technical Readiness: Familiarity with digital customer support environments and a stable home internet connection.

Complete Financial & Benefits Package

• Guaranteed Earnings: Competitive base pay of EUR 1,100 gross paid 14 times per year, supplemented by daily meal card allowances.


• Company-Provided Equipment: Full hardware kit (laptop, peripherals, headset) shipped directly to your residence.


• Professional Development: Structured corporate career pathways, internal mobility programs, and continuous paid skill training.


• Workplace Environment: A collaborative, multicultural, and inclusive remote structure centered around employee success.