German Speaking Customer Advisor (Remote in Portugal)

Ignite; Porto; Teletrabalho; EUR 11 000 - 13 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Meal allowance

Hardware provided

Paid onboarding

Remote work

Career progression

Resumo da oferta

Ignite is seeking a German-speaking Customer Advisor to join our remote healthcare support team in Portugal. You will assist patients, caregivers, and medical staff with diabetes management devices, offering both technical guidance and empathetic support.

Requirements include native or fluent German and at least B2 English, plus residency in Portugal. The role is fully remote, 8h shifts, 5 days a week; equipment is provided and onboarding is fully paid.

Qualificações

• German language fluency (native or professional).
• English proficiency at least B2 for training and corporate communication.
• Strong interpersonal communication, empathy, and resilience.

Responsabilidades

• Inbound patient and customer care via voice calls, emails, and live chat.
• Provide technical guidance and device troubleshooting for diabetes care tools.
• Update CRM records, handle re-orders and logistics inquiries, maintain data privacy.
• Collaborate with QA analysts, shift supervisors, and medical coordinators to improve service delivery.
• Communicate with empathy, maintain discretion in sensitive health conversations.

Descrição da oferta de emprego

Location: Remote (Mandatory residency and location in Portugal)

Employment Type: Full-Time (Permanent Contract)

Quick Overview: Compensation & Schedule

• Base Salary: EUR 1,100 gross per month (paid 14 times per year including holiday and Christmas allowances)
• Meal Allowance: EUR 7.63 net per working day (loaded onto a corporate meal card)
• Work Schedule: 5 days a week, 8 hours a day, operating on 24/7 rotative shifts (with advance scheduling provided)
• Equipment Provision: All necessary work equipment (corporate laptop, headset, and technical peripherals) is fully provided by the company

Comprehensive Role Overview

We are currently recruiting a highly motivated, empathetic, and professional German-speaking Customer Advisor to join our premier remote healthcare support operations in Portugal. In this specialized role, you will serve as a vital pillar of support for patients, caregivers, and medical professionals relying on advanced diabetes management systems, continuous glucose monitoring technology, and life-improving therapeutic supplies. Your primary mission will be to ensure that every individual contacting our support lines receives not only technical clarity but also deep human empathy and reassurance. If you possess exceptional communication skills, a natural inclination toward helping others, and desire a stable, fully remote career based anywhere within the beautiful borders of Portugal, this position offers an unparalleled professional journey.

Detailed Scope of Responsibilities & Daily Duties

• Inbound Patient & Customer Care: Manage incoming inquiries via voice calls, emails, and live chat channels with utmost professionalism, ensuring prompt and accurate resolution for all diabetes care product queries.
• Technical Guidance & Device Troubleshooting: Assist users through the intricate setup, configuration, and daily operation of specialized medical hardware and software tools. Break down complex troubleshooting steps into clear, easy-to-understand instructions.
• Account Maintenance & Compliance: Update customer database profiles, process re-orders, handle logistics inquiries, and manage sensitive health data in strict compliance with European data protection regulations (GDPR) and internal medical standards.
• Cross-Functional Collaboration: Partner closely with quality assurance analysts, shift supervisors, and medical coordinators to continuously refine our service delivery metrics and elevate critical patient cases appropriately.
• Empathetic Communication: Navigate sensitive health-related conversations with emotional intelligence, patience, active listening, and unwavering discretion.

Candidate Profile & Mandatory Requirements

• Linguistic Mastery: Native or professional fluent command of German (written and spoken) coupled with a minimum of B2-level English for internal training systems and corporate communication.
• Residency & Work Authorization: Mandatory legal residency and physical location within Portugal (a strict prerequisite for tax compliance and remote employment contract execution).
• Core Competencies: Outstanding interpersonal communication skills, elevated resilience, high empathy, and a proven ability to remain calm under pressure.
• Technical Proficiency: Comfortable multitasking across multiple customer relationship management (CRM) systems, databases, and communication software simultaneously.
• Workspace Environment: A quiet, distraction-free home office setup complemented by a reliable, high-speed broadband internet connection.

Remuneration, Financial Structure & Perks

• Guaranteed Base Earnings: EUR 1,100 gross per month, disbursed 14 times annually to maximize your yearly income potential.
• Daily Meal Benefit: EUR 7.63 net per working day via a dedicated meal card for grocery or dining use.
• Complete Hardware Setup: Zero out-of-pocket costs for your workstation; we ship a fully prepared professional hardware kit directly to your home in Portugal.
• Structured Career Pathways: Benefit from clear internal promotion frameworks designed to transition high performers into leadership, quality coaching, or project management roles.
• Thorough Paid Onboarding: Complete a comprehensive, fully paid initial training program that prepares you completely before you ever interact with live customers.