German Speaking Customer Advisor

Ignite.; Amadora; Teletrabalho; EUR 15 000 - 16 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Daily meal benefit

Hardware provided

Remote work

Resumo da oferta

Ignite. is expanding its diabetes care support team and seeks a German-speaking Customer Advisor to work remotely from Portugal, serving patients across Europe. You will bridge patients, medical technology, and support, ensuring top‑notch service from a home office.

The role requires German at C1/native level and English at B2, with mandatory Portugal residency. Full-time, remote, 14x annual pay with additional daily meal benefits.

Qualificações

• Professional fluency in German (C1/native) and English (B2).
• Geographical requirement: Portugal residency and presence.
• Experience in digital customer support environments and handling medical tech would be advantageous.

Responsabilidades

• Deliver professional guidance to clients navigating diabetes care technology and devices.
• Process inbound inquiries, perform technical troubleshooting for medical devices, and maintain customer accounts.
• Adhere to privacy laws and internal quality metrics.
• Participate in coaching sessions to improve service quality and patient satisfaction.

Conhecimentos

German

English

Descrição da oferta de emprego

Location: Remote (Portugal-based residents only)

Contract Type: Full-Time

Remuneration & Schedule Summary

• Base Remuneration: EUR 1,100 gross / month (paid 14x annually)
• Daily Meal Benefit: EUR 7.63 net per working day
• Working Hours: 5 days / week, 8 hours / day on 24/7 rotative shifts
• Hardware Provision: Full remote work kit provided by the employer

Position Overview

Our organization is currently scaling its specialized healthcare support division focused on diabetes management solutions across Europe. We are seeking a customer-centric professional to serve as a German-Speaking Customer Advisor. In this capacity, you will act as the vital communication bridge between patients, medical technology, and support infrastructure, ensuring exceptional care delivery from a remote home office setting anywhere in Portugal.

Core Responsibilities & Scope of Work

• Client Interaction: Deliver professional, clear, and reassuring guidance to clients navigating complex diabetes care technology and therapeutic supplies.
• Inquiry Resolution: Efficiently process inbound inquiries, execute technical troubleshooting for medical devices, and maintain structured customer accounts.
• Compliance & Standards: Adhere strictly to institutional guidelines, medical privacy laws, and internal quality metrics.
• Continuous Improvement: Participate in ongoing coaching sessions and feedback loops to optimize service quality and patient satisfaction ratings.

Candidate Specifications & Qualifications

• Linguistic Competence: Professional fluency in German (C1/Native level) alongside professional proficiency (B2) in English.
• Geographical Mandate: Mandatory legal residency and physical presence in Portugal.
• Behavioral Competencies: High emotional intelligence, exceptional resilience, active listening, and refined problem-solving skills.
• Technical Readiness: Familiarity with digital customer support environments and a stable home internet connection.

Complete Financial & Benefits Package

• Guaranteed Earnings: Competitive base pay of EUR 1,100 gross paid 14 times per year, supplemented by daily meal card allowances.
• Company-Provided Equipment: Full hardware kit (laptop, peripherals, headset) shipped directly to your residence.
• Professional Development: Structured corporate career pathways, internal mobility programs, and continuous paid skill training.
• Workplace Environment: A collaborative, multicultural, and inclusive remote structure centered around employee success.