German Speaking Customer Advisor (Remote in Portugal)

Eco Plus Solutions AB; Amadora; Teletrabalho; EUR 11 000 - 13 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Daily meal allowance

Remote work kit provided

Career development programs

Collaborative remote environment

Resumo da oferta

Eco Plus Solutions AB in Portugal is seeking a German-speaking Customer Advisor to support diabetes care technology from a remote home office. You will be the communication bridge between patients, medical technology, and support teams, delivering empathetic and accurate guidance.

You will handle inbound inquiries, perform basic troubleshooting of devices, maintain customer records, and ensure compliance with privacy rules and internal quality standards.

Qualificações

• Professional fluency in German (C1/native).
• English proficiency at least B2.
• Legal residency and physical presence in Portugal.
• Strong communication and problem-solving skills.

Responsabilidades

• Interact with clients to guide diabetes care technology and therapeutic supplies.
• Troubleshoot technical issues and maintain customer accounts.
• Adhere to privacy laws and internal quality metrics.
• Participate in coaching sessions to improve service quality.

Conhecimentos

German fluency

English proficiency

Descrição da oferta de emprego

Location: Remote (Portugal-based residents only)

Contract Type: Full-Time

Remuneration & Schedule Summary

• Base Remuneration: EUR 1,100 gross / month (paid 14x annually)
• Daily Meal Benefit: EUR 7.63 net per working day
• Working Hours: 5 days / week, 8 hours / day on 24/7 rotative shifts
• Hardware Provision: Full remote work kit provided by the employer

Position Overview

Our organization is currently scaling its specialized healthcare support division focused on diabetes management solutions across Europe. We are seeking a customer-centric professional to serve as a German-Speaking Customer Advisor. In this capacity, you will act as the vital communication bridge between patients, medical technology, and support infrastructure, ensuring exceptional care delivery from a remote home office setting anywhere in Portugal.

Core Responsibilities & Scope of Work

• Client Interaction: Deliver professional, clear, and reassuring guidance to clients navigating complex diabetes care technology and therapeutic supplies.
• Inquiry Resolution: Efficiently process inbound inquiries, execute technical troubleshooting for medical devices, and maintain structured customer accounts.
• Compliance & Standards: Adhere strictly to institutional guidelines, medical privacy laws, and internal quality metrics.
• Continuous Improvement: Participate in ongoing coaching sessions and feedback loops to optimize service quality and patient satisfaction ratings.

Candidate Specifications & Qualifications

• Linguistic Competence: Professional fluency in German (C1/Native level) alongside professional proficiency (B2) in English.
• Geographical Mandate: Mandatory legal residency and physical presence in Portugal.
• Behavioral Competencies: High emotional intelligence, exceptional resilience, active listening, and refined problem-solving skills.
• Technical Readiness: Familiarity with digital customer support environments and a stable home internet connection.

Complete Financial & Benefits Package

• Guaranteed Earnings: Competitive base pay of EUR 1,100 gross paid 14 times per year, supplemented by daily meal card allowances.
• Company-Provided Equipment: Full hardware kit (laptop, peripherals, headset) shipped directly to your residence.
• Professional Development: Structured corporate career pathways, internal mobility programs, and continuous paid skill training.
• Workplace Environment: A collaborative, multicultural, and inclusive remote structure centered around employee success.