German Speaking Customer Advisor

Ibersafety – Comércio De Artigos De Protecção Laboral, Unipessoal Lda; Lisboa; Remote; EUR 11,000 - 13,000; Full time

Benefits offered by this job

Fully provided equipment

Remote work from Portugal

Holiday allowances included

Career growth opportunities

Paid onboarding

Job summary

Ibersafety – Comércio De Artigos De Protecção Laboral, Unipessoal Lda is hiring a German-speaking Customer Advisor to join our remote Portuguese team. You will assist patients and customers with diabetes care devices and related services, delivering professional support via calls, emails, and chat from a home office in Portugal.

Requirements include fluent German and at least B2 English, with strong communication and data privacy awareness.

Qualifications

• Native or fluent German written and spoken.
• B2-level English for internal communication and training.
• Strong communication, empathy, and patience in healthcare support.
• Ability to work remotely from Portugal with reliable internet.

Responsibilities

• Provide warm professional patient support for diabetes care devices and related services via calls, emails, and chat.
• Guide users through product setup, troubleshoot issues, and explain usage clearly.
• Manage customer profiles, orders, and service requests with accurate records.
• Collaborate with team leads, QA specialists, and coordinators to ensure compliance.
• Handle sensitive health inquiries with discretion and empathy.

Skills

German language

English (B2)

Communication skills

Tools

CRM systems

Remote collaboration tools

Job description

Location: Remote (Mandatory residency and location in Portugal)

Employment Type: Full-Time

Quick Overview: Compensation & Schedule

• Base Salary: EUR 1,100 gross per month (paid 14 times per year)
• Meal Allowance: EUR 7.63 net per working day (loaded onto a corporate meal card)
• Work Schedule: 5 days a week, 8 hours a day, operating on 24/7 rotative shifts
• Equipment: All necessary work equipment (laptop, headset, and accessories) is fully provided by the company

About the Project & Role

We are looking for a dedicated, empathetic, and fluent German-speaking Customer Advisor to join our expanding remote team in Portugal. In this vital role, you will be the primary lifeline and point of contact for patients and customers utilizing advanced diabetes care management products, glucose monitoring devices, and related healthcare support services.

If you have a genuine passion for healthcare support, excellent communication skills, and want the freedom to work from the comfort of your home anywhere in Portugal, this is an exceptional opportunity to build a meaningful, long-term career in a supportive multinational environment.

Key Responsibilities & Daily Tasks

• Compassionate Patient Support: Provide warm, professional, and accurate assistance to customers and patients regarding diabetes care devices, supplies, and related support services via inbound channels (calls, emails, and chat).
• Technical Guidance & Troubleshooting: Guide users step-by-step through product setup, troubleshoot technical issues with medical hardware and software, and explain usage instructions clearly and patiently.
• Account & Order Management: Update customer profiles, manage product re-order queries, process service requests, and maintain pristine records in strict compliance with medical data privacy and healthcare standards.
• Cross-Functional Collaboration: Work closely with team leaders, quality assurance specialists, and healthcare coordinators to ensure service delivery standards and regulatory compliance are consistently met.
• Advocacy & Discretion: Handle sensitive, health-related inquiries with the highest level of emotional intelligence, discretion, patience, and professional care.

Requirements & Candidate Profile

• Language Proficiency: Native or fully fluent German (written and spoken) combined with at least B2-level English for internal communication, systems navigation, and training.
• Residency Requirement: Must currently reside in and have legal authorization to work in Portugal (mandatory requirement for contract compliance and home setup).
• Interpersonal Skills: Outstanding communication abilities, active listening skills, and natural patience for supporting individuals managing chronic health conditions.
• Tech Aptitude: Comfortable navigating multiple software systems, CRM tools, and remote communication platforms simultaneously.
• Home Office Environment: A quiet, distraction-free workspace equipped with a reliable, high-speed internet connection.

We offer a competitive, transparent, and stable remuneration package designed to reward your commitment:

• Monthly Base Salary: EUR 1,100 gross, paid 14 times a year (incorporating holiday and Christmas allowances).
• Meal Subsidy: EUR 7.63 net per working day.
• True Remote Flexibility: Work from anywhere within Portugal while your technical setup is fully provided by the company.
• Work-Life Balance: Structured schedule featuring 5 working days and 8-hour shifts on a 24/7 rotative rotation, providing advance scheduling to help you manage your personal time.
• Career Growth: Clear internal progression paths into team leadership, quality assurance, coaching, or administrative operations.
• Paid Onboarding: Comprehensive, fully paid initial training program to ensure you feel 100% confident before taking your first customer call.
• Well-being & Community: Access to wellness initiatives, regular team engagement events, and a multicultural remote support network.