German Quality Assurance Specialist — Remote - Remote

Foundever; Braga; Remote; EUR 25,000 - 42,000; Full time

Benefits offered by this job

Remote work options

Job summary

Foundever in Lisbon is seeking a German Quality Specialist to monitor CSR performance, ensure adherence to scripts, and provide constructive feedback. You will participate in calibration sessions and help improve AI-driven customer interactions.

The role requires native or C2 German, fluent English, AI knowledge, and at least 6 months in Quality Assurance, with strong customer service and organizational skills.

Qualifications

• Native/C2 German required.
• Fluent English required.
• AI knowledge a plus.
• At least 6 months in Quality Assurance.
• Strong customer service and organizational skills required.

Responsibilities

• Monitor CSR performance and ensure adherence to scripts.
• Provide constructive feedback to agents and calibrate performance.
• Participate in calibration sessions to improve QA standards.
• Help improve AI-driven customer interactions and workflows.

Skills

German language (native/C2)

English (fluent)

Quality Assurance

Customer service

Organizational skills

AI knowledge

Job description

Foundever in Lisbon seeks a German Quality Specialist to monitor CSR performance and ensure adherence to scripts. You will provide constructive feedback, participate in calibration sessions, and help improve AI-driven customer interactions. Requirements include native/C2 German, fluent English, AI knowledge, and at least 6 months in Quality Assurance, with strong customer service and organizational skills. Remote work options are available, with a focus on collaboration and continuous

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