German QA Specialist — Remote AI & CX Excellence

Foundever; Braga; Remote; EUR 25,000 - 42,000; Full time

Benefits offered by this job

Remote work options

Job summary

Foundever in Lisbon is seeking a German Quality Specialist to monitor CSR performance, ensure adherence to scripts, and provide constructive feedback. You will participate in calibration sessions and help improve AI-driven customer interactions.

The role requires native or C2 German, fluent English, AI knowledge, and at least 6 months in Quality Assurance, with strong customer service and organizational skills.

Qualifications

• Native/C2 German required.
• Fluent English required.
• AI knowledge a plus.
• At least 6 months in Quality Assurance.
• Strong customer service and organizational skills required.

Responsibilities

• Monitor CSR performance and ensure adherence to scripts.
• Provide constructive feedback to agents and calibrate performance.
• Participate in calibration sessions to improve QA standards.
• Help improve AI-driven customer interactions and workflows.

Skills

German language (native/C2)

English (fluent)

Quality Assurance

Customer service

Organizational skills

AI knowledge

Job description

Foundever in Lisbon is seeking a German Quality Specialist to monitor CSR performance, ensure adherence to scripts, and provide constructive feedback. You will participate in calibration sessions and help improve AI-driven customer interactions.

The role requires native or C2 German, fluent English, AI knowledge, and at least 6 months in Quality Assurance, with strong customer service and organizational skills.