German Customer Advisor Hybrid in Porto

Cross Border Talents; Porto; Hybrid; EUR 21,000 - 30,000; Full time

Benefits offered by this job

Competitive Salary

Language Bonus

Meal Allowance

Health & Life Insurance

Collaborative Team

Relocation Assistance

Hybrid Work

Job summary

Cross Border Talents in Porto seeks a Customer Specialist for a Banking Project. You will assist German-speaking and English-speaking customers with account inquiries, payments, cards, online banking, and general banking services. You will communicate through phone, email, chat and other digital channels.

Apply your analytical and communication skills while maintaining data security and accurate records. The role offers relocation assistance and a hybrid work setup in Portugal.

Qualifications

• German language proficiency at C1/C2 level.
• English language proficiency at B2 level.
• EU citizenship or valid Portuguese residency.

Responsibilities

• Provide professional customer support via phone, email, chat and other channels.
• Handle inquiries related to bank accounts, transactions, payments, cards, and digital banking.
• Explain banking procedures and services while following security and regulatory requirements.
• Record customer interactions accurately and collaborate with other departments to resolve issues.

Skills

German (C1/C2)

English (B2)

Analytical thinking

Communication

Job description

Grow Your Career in Customer Support – Banking Project!

Are you passionate about customer service and interested in the banking and financial services industry? Join an international team where you’ll help customers navigate banking services, manage account-related inquiries, and find solutions to their everyday banking needs.

If you are customer-oriented, detail-focused, and enjoy solving problems, this is an excellent opportunity to develop your customer service skills while gaining experience in a professional and fast-paced financial environment.

Role Overview:

As a Customer Specialist within a Banking Project, you will assist customers with a variety of banking-related questions, ensuring they receive accurate information, reliable guidance, and efficient support.

Your responsibilities will include handling inquiries about bank accounts, transactions, payments, cards, online banking, account access, and general banking services. You will communicate with customers through different channels, including phone, email, chat, and other digital platforms, helping them understand available services and resolve any issues they may encounter.

Key Responsibilities:

• Provide professional, friendly, and efficient customer support through phone, email, chat, and other communication channels.
• Assist customers with inquiries related to bank accounts, card services, transactions, payments, and digital banking platforms.
• Guide customers through banking procedures and explain relevant services, processes, and account-related information.
• Provide accurate information while adhering to internal policies, security protocols, and regulatory requirements.
• Identify customer needs and offer appropriate solutions in a timely and effective manner.
• Handle customer concerns, complaints, and transaction-related questions professionally, escalating complex cases when necessary.
• Support customers experiencing difficulties with online banking, account access, card usage, and other banking services.
• Maintain accurate records of customer interactions, requests, and resolutions in internal systems.
• Collaborate with relevant departments to investigate and resolve customer issues efficiently.
• Protect confidential customer information and follow established data protection and verification procedures.
• Maintain high standards of service quality, accuracy, productivity, and customer satisfaction.
• Participate in ongoing training to stay informed about banking products, digital services, operational procedures, and compliance requirements.

Requirements:

• Language Skills: Fluent in German (C1/C2 level) and English (B2 level)
• Eligibility: EU citizenship or valid Portuguese residency card
• Experience: Minimum 1 year of experience in Customer Support
• Skills: Strong analytical, creative, and communication abilities
• Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the CS field

Why join us:

• Competitive Salary: Your expertise and dedication are rewarded
• Language Bonus: Additional rewards for your language proficiency
• Meal Allowance: Daily support during your work hours
• Health & Life Insurance: Comprehensive benefits for your well-being
• Collaborative Team: Be part of a communicative and supportive work environment
• Relocation Assistance: Smooth transition support for your move
• Hybrid Work: Enjoy the flexibility of combining remote work with onsite collaboration in a supportive office environment.

Ready to Take Your Career to the Next Level?