German Client Facing Support Agent for GPS app

Cognizant; Lisboa; On-site; EUR 18,000 - 28,000; Full time

Benefits offered by this job

Private medical healthcare

Life insurance

Cafeteria benefits

Relocation allowance

Training & development opportunities

Clear career path

Job summary

Cognizant Lisbon is seeking a customer service professional with fluent German and English to support GPS navigation users. You will handle email and phone inquiries, troubleshoot issues, document steps, and ensure accurate case categorization. The role is office-based in Lisbon with a proactive, team-oriented mindset.

You will join a global organization offering training, career growth, and a comprehensive benefits package. Valid work authorization for Portugal is required.

Qualifications

• German native-level written and spoken communication.
• Proven customer service experience in contact centers.
• Ability to learn new processes and stay organized in a dynamic environment.

Responsibilities

• Answer users of the GPS navigation tool via email and inbound calls, troubleshoot, and document actions.
• Identify problems, categorize cases, and escalate complex issues per defined procedures.
• Provide general and technical support for paid client products.

Skills

German (C2) written/spoken

English fluency

Customer service experience

Communication skills

Team spirit

Organizational skills

Empathy

Job description

Job location: Lisbon/ Portugal

Be passionate about what you do, every day, and help make a difference in the lives. If you are passionate about driving and you care about the impact that you can make on the world, we will want to know more about you.

We want to drive you in our culture and team. Our project is a place to grow, think big and even fail (yep, we said it)But always passionate, always driven, always fun. You in?

We are looking for:

• At least 12 months of direct customer service experience required, preferably in contact centers in a B2C and/or B2B environment


• Good communication skills, both verbal and oral


• Excellent German native level written and spoken communication skills


• Fluency in English


• Proactive attitude and strong team-spirit


• Be organized and able to learn new processes, concepts, and skills as well as being able to understand that an operation is an ever-changing organism


• Strong attention to detail and a desire to deliver accurately, efficiently and to a high standard


• Ability to handle not only to handle customers emotions, but also being able to empathize with the client's case


• Office based on Lisbon


• Valid Legal Work Permit

Benefits

• Opportunity to be part of a global organization focused on development,


• Open-minded and multinational environment,


• Training & development opportunities including language courses,


• Professional development and clear career path,


• Full equipment and paid training provided from the first day of work,


• Extensive benefits package: private medical healthcare, life insurance, cafeteria benefits,


• Relocation allowance and assistance - Only applies to new hires relocating from outside of Portugal.

The focus of the role will be to:

• You will be answering to the Users of GPS Navigation Tool (E-mail and Inbound Calls) identifying the client's problem; troubleshooting them to find the solution; documenting each action you take and categorizing cases and possible bugs, so that our client's engineering team to address them as a bunch


• Provide general and technical support to customers who use any of our client's paid products


• Escalate complex problems according to defined procedures

About Cognizant

Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world