Game Support (Portuguese/English) — Relocation to Sofia

TELUS Digital; Portugal; Presencial; EUR 25 000 - 35 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Relocation bonus €1,200 gross

Accommodation for up to 30 days on-arr

Flight ticket to Sofia

Airport taxi transfer

Fully paid training

Health insurance

Career development opportunities

Global team environment

Resumo da oferta

TELUS Digital Bulgaria is seeking a Game Support professional to assist players via email and chat, delivering an exceptional experience and acting on feedback to improve processes. The role involves relocation to Sofia and joining a privacy-conscious, international team focused on player satisfaction.

The ideal candidate speaks Portuguese and English, has gaming experience, and demonstrates empathy for players.

Qualificações

• Fluency in Portuguese and good command of English.
• Gaming experience and ability to relate to players' mindset.
• Empathy for players and understanding of their perspective.
• Understanding of Player Support.
• Desire to help players and contribute to team success.

Responsabilidades

• Assist players with issues via email and chat.
• Focus on delivering the best player experience.
• Listen to players and communicate feedback to relevant teams.
• Collaborate with the team to improve processes.

Conhecimentos

Portuguese

English

Gaming experience

Player empathy

Player support understanding

Descrição da oferta de emprego

TELUS Digital Bulgaria is seeking a Game Support professional to assist players via email and chat, delivering an exceptional experience and acting on feedback to improve processes. The role involves relocation to Sofia and joining a privacy-conscious, international team focused on player satisfaction.

The ideal candidate speaks Portuguese and English, has gaming experience, and demonstrates empathy for players.