Functional Analyst

act digital; Lisboa; Híbrido; EUR 42 000 - 56 000; Tempo integral

Resumo da oferta

act digital in Alfragide near Lisbon seeks an Application Support & Integration Specialist to maintain high-availability financial ecosystems and bridge between business teams and engineering. Hybrid: 3 days on-site.

You will diagnose API flows, support payment gateways, and participate in Agile ceremonies while documenting procedures and playbooks for rapid incident resolution.

Qualificações

• Payment processing domain experience is required.
• Experience debugging API integrations, webhooks and transaction payloads.
• Knowledge of 3D Secure (3DS) and transactional security controls.
• Experience working in Scrum/Kanban environments.
• Ability to analyze logs and incidents and communicate across teams.

Responsabilidades

• Serve as Tier-2/3 bridge for core banking and payment systems.
• Analyze and troubleshoot end-to-end payment workflows and API transactions.
• Support payment gateways, tokenization, and 3D Secure validation chains.
• Translate incidents between business stakeholders and engineering.
• Document SOPs and contribute to troubleshooting playbooks.

Conhecimentos

Payment processing

API troubleshooting

Agile methodologies

Analytical thinking

Stakeholder communication

Ferramentas

SQL

Descrição da oferta de emprego

Are you an IT professional with a solid track record in transactional platforms, API integrations, and payment systems? Looking to leverage your functional and technical troubleshooting expertise to maintain high-availability financial ecosystems?

At act digital, we are seeking an Application Support & Integration Specialist to join our team in a hybrid setup based in Alfragide (3 days on-site per week).

What You Will Do:

• Application & Transaction Support: Act as the Tier-2 / Tier-3 technical and functional bridge for core banking and payment processing systems, ensuring real-time incident resolution and system reliability.
• API Diagnostics & Flow Troubleshooting: Analyze, troubleshoot, and trace end-to-end payment workflows, payload payloads, and REST/JSON API transactions using error frameworks and logging systems.
• Payment Gateway & Protocols: Support and maintain transactional gateways, including operations around payment reversal mechanisms, merchant portal onboarding, tokenization, and 3D Secure (3DS) validation chains.
• Bridge Business & Engineering: Act as the pivotal link between non-technical business stakeholders, client support teams, and core software engineering squads to translate operational incidents into long-term functional fixes.
• Operational Excellence & Agile Governance: Participate in Agile ceremonies (daily standups, sprint reviews, backlog refinement), document standard operating procedures, and define troubleshooting playbooks.

What We Are Looking For:

• Domain Expertise: Strong background in payment processing ecosystems, payment gateways, fin-tech platforms, or clearing/settlement transactions (SIBS, SEPA, card schemes, or e-commerce checkouts).
• API & System Troubleshooting: Hands-on experience debugging API integrations, webhooks, transaction payloads, and standardized error codes.
• Security & Regulatory Standards: Working familiarity with transactional security controls, encryption/encoding routines, and 3D Secure (3DS) regulatory frameworks.
• Methodologies: Solid experience operating within collaborative Agile frameworks (Scrum / Kanban).
• Analytical Mindset: Proven ability to analyze complex functional requirements, extract actionable insights from logs/incidents, and communicate clearly across multidisciplinary teams.
• Work Setup: Hybrid model (3 days on-site per week in Alfragide).

Nice to Have:

• Experience with merchant portals, back-office payment configuration engines, or acquirer/issuer routing.
• Working knowledge of SQL querying for data verification, incident investigation, and log inspection.

What We Offer:

• Opportunity to play a critical role in high-volume, mission-critical financial platforms.
• Long-term stability within an internationally certified Great Place to Work company.
• Continuous learning environment with exposure to modern payment architectures.